Johanna-Maria Trottier Email & Phone Number

• Own and operate personal success consultancy, helping clients identify and achieve goals• Assess clients' needs and motivators to tailor coaching to their learning style for maximum growth• Set client-specific goals, monitor health, and track growth metrics over an 8-12 week period• Simplify complex concepts to make them more digestible and easier to implement• Synthesize feedback from clients to enhance offerings and services

Jacksonville, Florida Area

• Planned, coordinated, and executed all aspects of programmatic retreats, including budget management, development of vendor relationships, and client care• Presented project scope to important stakeholders in effort to build trust and secure referral streams and opportunities for programmatic growth• Designed goals and objectives for a robust 12-week follow up period, reviewed metric reports to identify gaps in processes and planned enhancements for more effective future projects• Built and implemented high-quality trainings to administer curriculum on the online platform utilizing an LMS• Developed a comprehensive trauma and communication psychoeducation program for clients to easily digest and apply, improving their resiliency and psychological well-being• Proactively offered services to clients that align with their goals• Developed curriculum and trained clients using adult learning best practices and mental health frameworks• Managed client touchpoints and logged all project-related data in Salesforce CRM

Jacksonville, Florida Area

• Documented workflows, procedures and protocols• Triaged clients’ painpoints with a nuanced understanding of available services and resources• Fostered a supportive environment for clients, building trust and encouraging them to express their needs• Communicated with teammates and clients in long-term, lifecycle management• Onboarded new clients, mitigated roadblocks to utilizing services• Provided best-in-class customer service in delicate situations

Saint Augustine, Fl

• Identified and implemented the company’s public relations, marketing, and event planning campaigns• Effectively managed the creative needs of clients• Managed accounts, nurtured the customer journey and resolved customer challenges• Served as the single point of contact for media contacts, vendors and clients

Saint Augustine, Fl

•Lead a class and created lesson plans for for a group of ten, two and three year olds•Helped children navigate and engage with their environments through emotional regulation and age-appropriate communication •Learned and followed state guidelines on how to properly work in a preschool facility

Jacksonville, Florida Area

•Assisted the Community Events Team in contact with donors to facilitate fundraising opportunities to increase donations•Responded to myriad voicemails, emails, and phone calls from third party event hosts to register events with a national database•Provided materials and verbiage for marketing campaigns to ensure continuity with Wounded Warrior Project’s guidelines

Saint Augustine, Fl

•Maintained a calm and professional demeanor when working with hundreds of clients•Learned the data software and maintained all client information•Used conflict de-escalation with clients who were unhappy with scheduling/professional services

Saint Augustine, Fl

•Cared for two children, then 21 months and 9 months•Utilized education in human growth and development and early education psychology to help both children react to, and learn from, their environments•Developed the ability to multitask and limit outward reactions to stressful stimuli while providing all physical and emotional needs for both children

•Created and distributed the marketing materials showcasing campus events and activities •Scheduled and compiled all campus activities to create mass calendar distributed to Resident Assistants and academic buildings •Using Microsoft Excel, generated room and service requests for campus activities

Bachelor Of Science (B.S.), Human Services, General, 3.4 Gpa

Activities and Societies: Lyndon State College Activity and Leadership Center•Successfully completed two internships while in college..

English, 3.6

Transferred after freshman year.