Johannah Hines Email & Phone Number

Seattle, Washington, United States

• Provided customer service support in a corporate setting that upheld company confidentiality.• Assisted employees with keycards for secured spaces as well as ORCA cards, parking items, access cards, and other courtesy items.• Collaborated with reception team in conducting self-audits of all the items going in and around the company's several office buildings.• Collaborated with facilities and property management to fulfill customer requests and grant access to secured spaces.• Registered visitors for company tours and large events.• Demonstrated proficiency in MS Office via sending emails on Outlook, tracking items on Excel, and completed various tasks using the more common programs.• Demonstrated proficiency in third party administration software for security and guests.

Seattle, Washington, United States

• Acquired extensive knowledge of mixology, cocktails, and wine.• Developed novel drink recipes for events and corporate promotions. • Collaborated with team to upkeep customer needs in a fast paced setting.• Provided satisfactory customer service by being highly attentive, knowledgeable, and personable. • Exercised competence in counting register tills and daily cash tips.• Helped coordinate special events for large groups and high-profile clientele.

Seattle, Washington, United States

• Developed course plan that promoted a postive university transition for first year students.• Designed class activities that helped build community and UW competance among students. • Collaborated with other teachers to help classes discuss difficult topics like diversity, inclusion, mental health, and academic integrity.• Exercised dilligence in assuring COVID policies and safety were upheld in the return to campus post lockdown. • Provided mentor support and guidance to new students navigating first-year challenges.• Used MS Office to organize course materials and collaborate with team.

Seattle, Washington, United States

• Assisted new employees in learning workplace functions and procedures.• Fulfilled catering and online orders in a high volume setting.• Upheld customer service and safety during the oncoming of the pandemic, lockdown, and government policies while located around several hospitals.

Seattle, Washington, United States

• Promoted workplace saftely and positive attitudes by helping and informing associates of correct procedures.• Supported staff by collaborating with management to put out schedules and new procedures.• Provided thorough customer service by preparing sushi grade fish on demand to assist dietary or other needs.• Prepared menu items like sliced vegetables, surimi salad, and blended sauces.