Responsible for all Delta sales in the Benelux Area

The Sales Policies department defines the central AFKL Sales vision and policies worldwide for our Indirect sales channels. As trade policies consultant I support sales teams (local and global), in order to reach their revenue targets, objectives and priorities.

Manage the SkyTeam Corporate Agreements program (SCA) by strengthening the value proposition, bring incremental revenues to the SkyTeam Member Airlines and leveraging best airline’s practices and (corporate) sales knowledge among the SkyTeam Member Airlines.

For Flying blue, the Air France KLM frequent flyer program, I set up global partnerships to enhance customer loyalty for both Flying Blue and the partner loyalty program.With A variety of Partnership models we exchange points to enhance customer value and retention.Key Skills: CRM, Business Development, Strategic Planning

Negotiating and maintaining air travel contracts for Air France - KLM - Delta's most strategic clients. Managing the accounts with virtual team (glocal) setup, relying on local support to manage day to day activities. My portfolio consisted of 10 global accounts varying in market and size. I created a “made to measure” network offer, whilst growing and maintaining our extensive global network with partners. Average sales cycles took up to 12 months and contracts were signed for 2 or 3… Show more Negotiating and maintaining air travel contracts for Air France - KLM - Delta's most strategic clients. Managing the accounts with virtual team (glocal) setup, relying on local support to manage day to day activities. My portfolio consisted of 10 global accounts varying in market and size. I created a “made to measure” network offer, whilst growing and maintaining our extensive global network with partners. Average sales cycles took up to 12 months and contracts were signed for 2 or 3 years.Key skills: Sales, CRM, Negotiation, Coordination, BI, Reporting Show less

In the Business Development Manager role my responsibilities spread from identifying new market and customer opportunities to process improvement. As such my focus for 2011 was on the development of the (Dutch) Business market. I was project manager for implementation of the updated savings program for small enterprises. I also managed the roll out of a new payment product in collaboration with American Express. The last big project I was manager of, focused on the Leisure Market. First was the… Show more In the Business Development Manager role my responsibilities spread from identifying new market and customer opportunities to process improvement. As such my focus for 2011 was on the development of the (Dutch) Business market. I was project manager for implementation of the updated savings program for small enterprises. I also managed the roll out of a new payment product in collaboration with American Express. The last big project I was manager of, focused on the Leisure Market. First was the launch of our new Leisure Campaign (May 2012), second was organization around the Olympics in July and August.Key skills: Project management, Team management/Coordination, Business Analysis Show less

Within the department IMO Finance all financial systems of KLM are maintained. My primary role as Business Analyst was to make sure system functionality supported the business processes optimally. Focus domain for me was corporate procurement.In my day to day activities I coordinated the work of 3 FTE, managed small projects; I set up business cases and gather requirements for system adjustments.Key skills: Change management, Business Analysis

Member of Rapid Response Team to assist in world wide implementation of AML tool - to set up thresholds for optimal detection.