Johan Wc Du Toit Email & Phone Number

Edmonton, Alberta, Canada

Roles and Responsibilities at point of hiring:• Building and testing Windows based computers.• Inventory management.• Shipping and receiving.• Customer Support via calls and emails for technical inquiries, remote assistance where required. o Maintaining detailed records on customer accounts. o Triage to other departments where required.• Assisting development team with quality assurance testing.Updates roles and responsibilities as of Feb 2022:•… Show more Roles and Responsibilities at point of hiring:• Building and testing Windows based computers.• Inventory management.• Shipping and receiving.• Customer Support via calls and emails for technical inquiries, remote assistance where required. o Maintaining detailed records on customer accounts. o Triage to other departments where required.• Assisting development team with quality assurance testing.Updates roles and responsibilities as of Feb 2022:• Building and testing Windows based computers.• Inventory Management. o Improved from Excel sheet to MS PowerApps app using SharePoint libraries.• Product procurement and custom modifications using 3D printed parts.• Shipping and receiving.• Customer support via calls, email, remote assistance, and onsite support for local companies. o Implemented new helpdesk ticketing software, Zoho Desk. o Writing and managing technical and user documentation via SharePoint and Zoho Desk Knowledgebase. o Training and enrollment requests on behalf of the training team. o Managing RMA requests.• Assisting development team with quality assurance testing.• Asset management for mobile devices (Android and Apple) using a cloud software solution, ManageEngine MDM. o Managing external testing users through Apple TestFlight. o Apple Configurator 2 software for iPads.• Process and procedure improvements in the form of automation scripts and workflows using Zoho scripting language, MS Flow/Power Automate. o Writing and maintaining internal process and procedure documentation for internally developed software application. o Developing some Excel based tools for report generation, process improvements, etc.• Creating and maintaining modules in Zoho CRM software.• Maintaining Moodle based Learning Management Software and assisting with course creation and user inquiries.• Currently scripting a chat bot for the marketing website. Show less

Edmonton, Canada Area

Computer Literacy• Developing and maintaining Excel based documents and reporting tools utilizing VLOOKUPS, Pivot Tables and Nested formulas• Supporting inter-office IT needs including Desktop assistance, MS Office and troubleshooting• Assisting with the creation of reports for clients using Adobe Acrobat Pro and MS Word• Supporting development of Quality Management System (SharePoint Application) for processes and procedures • Maintaining document accuracy and relevancy… Show more Computer Literacy• Developing and maintaining Excel based documents and reporting tools utilizing VLOOKUPS, Pivot Tables and Nested formulas• Supporting inter-office IT needs including Desktop assistance, MS Office and troubleshooting• Assisting with the creation of reports for clients using Adobe Acrobat Pro and MS Word• Supporting development of Quality Management System (SharePoint Application) for processes and procedures • Maintaining document accuracy and relevancy under Quality Management System• Managed site security access system. Kantech Entrapass software by TycoCustomer/Vendor Relations• Working directly with clients to manage flow of documentation• Supporting management and project management with customer disputes• First level of contact for customer and vendor calls • Ensure the client always has the best possible experienceAdministrative Tasks• Responsible for all invoicing including timely and accurate submission according to customer requirements• Responsible for time entry for Northern Alberta employees. Approximately 20-30 field technicians • Coordinating field technicians. Enforcing proper documentation and provide training if required• Accountable for ensuring ISO 9001 certification compliance is maintained• Aiding management and project managers on cost controlling, revenue forecasting, completion of full cost models for proposals, budgeting, and reporting• Ensuring financial data accuracy within SAP• Creating, managing and closing projects and orders in SAP • Office Fire Warden• Reporting Health and Safety statistics, assisting with office inspections and participation in safety meetings• Communicating with purchasing team to ensure accuracy of received material with vendor order acknowledgements• Shipping and Receiving • Managing and ordering office supplies• Responsible for reception duties including answering and directing client calls Show less

Edmonton, Canada Area

• Assisted senior Medium Voltage Technicians • Maintained shop cleanliness and organization• Ensured work and area was in compliance with health and safety policies• Shipping and receiving• Created new procedures and layouts to improve shop efficiency• Completed offsite work on occasion• Team member during ISO 14001 and ISO 18001 certification process

North Carolina, Kelowna Bc, Edmonton Ab

Moved a few times, studied at 3 post-secondary institutions.

Associate'S Degree, Networking And Telecommunications Engineering Technology, 88.04/100

Completed Associate's degree in Networking and Telecommunications Engineering Technology (NTEN) and graduated with distinction. Achieved.

Associate'S Degree, Business Administration - Management

Gained credits towards Business Administration - Management program.

Associate'S Degree, Networking Technology, 3.506/4.0 Gpa

Completed the Networking Technology Diploma with CCNA, Windows Server, and Red Hat Linux certificates.