Jo Hawling Email & Phone Number

Cheltenham, Gb

Cheltenham, Gloucestershire

Co-owner - HappyByDesign.co.uk - a design and digital agency based in Cheltenham, Gloucestershire.•Providing small businesses with high-quality, affordable help•Delivering creative solutions for web design, graphic design, online branding and marketing projects. •Helping businesses to discover a new online audience, as they engage through social media and digital marketing.

Blogging about thrifty sustainability - articles explore living a low-cost and low-impact life.

Web design, build, development and optimisation. Graphic design. Digital marketing and social media consultancy.

Cheltenham, Gloucestershire, United Kingdom

Oakley Neighbourhood Project, Cheltenham, is a registered charity providing a diverse range of services aimed at addressing social exclusion, poverty and health issues through education, advice and community projects. Available for venue hire, Oakley Community Resource Centre hosts conferences, training days and business meetings and can provide everything you need for a successful event. All revenue from room hire supports the charitable work of Oakley Neighbourhood Project.

• Social Media: Online community management, strategy, policy, engagement, research and development, measuring, benchmarking and reporting, paid advertising campaigns• Web: Design, development and maintenance of externally hosted sites and within SharePoint CMS• SEO: Site Optimisation, user interface • SEM/PPC: Paid advertising campaigns, statistical analysis and reporting• Strategy: Strategic planning and management of projects and processes• Training: Creating/delivering a staff development training day on Social/Digital Media. Training individuals or groups on the use of Social Media, Google Analytics, website optimisation, Live Chat, eNewsletters• Writing Technical Documents: Training manuals for Social Platforms, Advanced SharePoint Features, Google Analytics, site optimisation, Social Media Strategy, crisis escalation policy • Public Speaking: CASE Europe Conference (on Social Media Strategy and implementation in Higher Education), Google+ Conference (on the University’s experience of and strategy of engagement for Google+)• Building relationships with organizations, businesses and the wider community• Graphic design• Brand development • Market research• Exploring new markets/technologies including site responsive content, mobile/web apps, social platforms/trends• Constructive Communication with mixed groups and often in the face of negative, reactionary responses • Motivating and empowering others to accept change and to learn new skills in a traditionally risk adverse and reactionary culture

• Successfully project managed delivery of the Customer First quality standard. Achieving full compliance for every department in all four campuses. • Co-ordinating large scale project, working to tight deadline, motivating areas of change in risk adverse culture. • Making a significant impact on operations and strategic objectives within the faculties and the University.• Constructive Communication with mixed groups/in the face of negative reactionary responses. • Developed, built and maintained a web portal resource for business facing staff.• Delivered ongoing improvements to University’s project management system, providing training and support to users.• Developed and maintained the CRM database Maximizer, becoming the University’s provider of training and technical support for the system.