Johi S Email & Phone Number

Pennsylvania, Usa

• Actively assists in legal research and gathering of documents and online materials to aid in contract negotiations• Transcribes various recorded meetings and creates detailed meeting minutes with summaries and overviews• Answers and returns telephone calls, manages schedules, organizes and replies to emails, as well as various other administrative tasks• Drafts rental agreements, wills and testaments, in addition to an array of other legal documents• Researches and contacts individuals to record interviews and take statements

Pennsylvania, Usa

• Received inbound calls and assisted with reservations, guest requests, confirmations, and questions for thousands of 4 and 5 star Sabre properties worldwide• Provided white-glove, world class customer service to build rapport with existing and potential guests• Maintained high quality assurance standards to meet and exceed client requirements• Maintained updated information and knowledge about various properties to answer any of the guests’ questions• Used sales skills to upsell rooms, packages, events, excursions, restaurant and spa reservations, and a variety of other services

Pennsylvania, Usa

• Scheduled services and appointments for clients at a variety of requested businesses• Responded to questions and relayed information between clients and businesses• Assisted MyTime’s Marketing and Sales teams by using sales skills to set appointments for businesses to enroll in MyTime’s services• Communicated with businesses and clients via chat and email, would actively manage and toggle between 10-15 chats/emails at one time

Pennsylvania, Usa

• Assisted clients by setting up appointments and initiating contact with contractors in their area• Assessed the needs of the clients to provide them with the most rewarding experience possible• Used rapport building with the clients to assist in up-selling additional home improvement services

Hyderabad Area, India

• Provided training to new agents on how to answer inbound calls by using company and client approved scripts and dialogues. In addition to training agents on data entry techniques to enter the customers’ information into various CRMs and databases• Was responsible for coaching agents on problem resolution techniques to quickly and professionally fix any issues that may arise with a client or customer• Developed training and coaching programs to inform agents on company products/services and all details pertaining to the products/services• Provided training for agents to speak without using accents or slang• Created coaching programs to assist agents in meeting company and client KPIs and metrics