Achieved 100% delivery rate for all committed features by effectively managing 16 engineers across 4 agile development teams. Eliminating blockers, and providing coaching and mentoring. Designed and implemented a new process to reduce defect resolution time by over 50%Collaborated with cross-functional teams to optimize team capacity and efficiencyCultivate strong relationships with other departments to reduce silos and improve communication.Manage and prioritize defect backlog for entire development train of 12 teamsEmpower employees to make decisionsCultivate a culture of continuous improvement, accountability and transparency