John A. Email & Phone Number

Erith, Gb

• Delivered logistics operations by providing proactive solutions to areas of high-volume growth, resulting in a 20% speed increase on deliveries and a 15% decrease in delivery errors.• Scoped products, status, and RACi matrix, specializing in the delivery of BaaS, PaaS, and BAU items, saving the business money by reducing wasted work and work that was not aligned to business needs.• Release governance and maintenance: providing clear updates on project status and ensuring that… Show more • Delivered logistics operations by providing proactive solutions to areas of high-volume growth, resulting in a 20% speed increase on deliveries and a 15% decrease in delivery errors.• Scoped products, status, and RACi matrix, specializing in the delivery of BaaS, PaaS, and BAU items, saving the business money by reducing wasted work and work that was not aligned to business needs.• Release governance and maintenance: providing clear updates on project status and ensuring that deliverables are up to quality standards at the end of each sprint.• Provided training and mentorship to three junior project managers on a variety of topics, including delivery management and risk management.• Deployed continuous and operational improvements through the introduction of Agile principles and processes.• Reduced impediments that jeopardized sprint goals and posed a threat to teams’ health by actively leading daily stand-ups, continuously coaching teams on flow, and relentlessly removing roadblocks through on-the-spot conflict resolution. Show less

• Facilitated and coached teams to create personalized product and sprint backlogs in Jira to enable metrics tracking, project reporting, and better visibility.• Improved team velocity by 8% in the first sprint and 15% in the following sprints by removing impediments, educating the team on agile values and practices, promoting team communication, and assisting in the improvement of engineering practices and tools.• Incorporated different reflective techniques, i.e., agile games and… Show more • Facilitated and coached teams to create personalized product and sprint backlogs in Jira to enable metrics tracking, project reporting, and better visibility.• Improved team velocity by 8% in the first sprint and 15% in the following sprints by removing impediments, educating the team on agile values and practices, promoting team communication, and assisting in the improvement of engineering practices and tools.• Incorporated different reflective techniques, i.e., agile games and retro styles, to enable inspection and adaptation with action plans for the team to improve productivity (200% increase in productivity).• Organized and suggested techniques to improve the product backlog to improve transparency and value optimization.• Facilitated scrum events and, through coaching, improved the team's self-awareness of the relative impact of each event on the team's productivity, resulting in the team driving more events themselves instead of relying on the Scrum Master.• Arranged workshops to refresh individuals on agile values and practices while prioritizing team-building activities. Show less

• Supported management by optimizing the flow of value by steering the multiple teams in Agile Release Trains (ART) to success and navigating the complexity of delivering software consistently in large environments using SAFe.• Working with the product owner and business analyst to transform business requirements into achievable deliverables and ensuring all requirements meet an agreed-upon level of readiness before commitment.• Reduced the mean time to resolve blockers by 50% by… Show more • Supported management by optimizing the flow of value by steering the multiple teams in Agile Release Trains (ART) to success and navigating the complexity of delivering software consistently in large environments using SAFe.• Working with the product owner and business analyst to transform business requirements into achievable deliverables and ensuring all requirements meet an agreed-upon level of readiness before commitment.• Reduced the mean time to resolve blockers by 50% by encouraging a safe and proactive environment in which blockers can be raised quicker and fostering conversations to resolve or minimize their impact.• Helped to increase teams' transparency of work artifacts and visualize work workflow on Kanban by limiting work in process and actively managing workflow.• Coached team members to create a culture of self-organization and shared responsibility while increasing agile maturity.• Supported the product owner with metrics to back up the executive briefing and reporting i.e... burn-down chart, CFD, Workload VS Capacity trends, etc. Show less

• Developed good and long-lasting relationships with both clients and stakeholders.• Ensured all customer activity is recorded accurately.• Ensured both client and customer issues, concerns, and complaints are dealt with both effectively and timely and escalated through the correct channels.• Ensured customer satisfaction is maintained at a high level by delivering astounding customer service.

• Predominantly handling inbound and outbound phone calls from customers. No cold calling is required.• Treat customers fairly by offering them the best options to assist with their financial situations.• Took ownership and overcame objections by presenting positive solutions through integrity, negotiation, and collaboration. • Able to quickly and effectively multi-task, always maintaining a keen eye for detail.