John Acana Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Knightsbridge, London

Knightsbridge, London

Barnes, London

• As a Deputy Estate Manager, I' am responsible for the day-to- day operation of the Gatehouse and Concierge Team, ensuring they create a positive first impression and provide high levels of customer service that meets.
• Carry out the role of Deputy Estate Manager and deputize for the Estate Manager in their absence.
• Provide high levels of customer service and supporting the Concierge Team.
• Assisting in the development of… Show more As a Deputy Estate Manager, I' am responsible for the day-to- day operation of the Gatehouse and Concierge Team, ensuring they create a positive first impression and provide.
• Assisting in the development of new initiatives includes training and standardization of procedures to ensure consistent performance.
• Work with line managers, estate cleaners, operatives, concierge and security with regard to all matters appertaining to the staff.

London, United Kingdom

• Welcoming guests VIP’s to their apartments in a polite, friendly and helpful manner.
• Dealing with late arrivals and assisting with early check-outs.
• Check out departing guests using accounting system.
• Taking payment from guests in the form of cash or credit cards.
• Answering telephone inquiries promptly & professionally & transferring calls on.
• Being a point of contact for guests should they have any queries

Kings Cross, London

• In charge of the management, planning, organizing and directing of all hotel services.
• Meeting and greeting guests.
• Addressing problems and troubleshooting.
• Carrying out reception duties.
• Supervising, training & developing junior staff.
• Immaculately dressed & professional at all times.