John Acana Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Knightsbridge, London

Knightsbridge, London

Barnes, London

As a Deputy Estate Manager, I' am responsible for the day-to- day operation of the Gatehouse and Concierge Team, ensuring they create a positive first impression and provide high levels of customer service that meets Harrods Village and its residents’ needs and expectations.• Carry out the role of Deputy Estate Manager and deputize for the Estate Manager in their absence.• Provide high levels of customer service and supporting the Concierge Team.• Assisting in the development of… Show more As a Deputy Estate Manager, I' am responsible for the day-to- day operation of the Gatehouse and Concierge Team, ensuring they create a positive first impression and provide high levels of customer service that meets Harrods Village and its residents’ needs and expectations.• Carry out the role of Deputy Estate Manager and deputize for the Estate Manager in their absence.• Provide high levels of customer service and supporting the Concierge Team.• Assisting in the development of new initiatives includes training and standardization of procedures to ensure consistent performance.• Work with line managers, estate cleaners, operatives, concierge and security with regard to all matters appertaining to the staff.• Implementing contractor management, ensuring that all planned maintenance is carried out in line with the servicing schedule.• Working with all contractors ensuring that the servicing schedule is kept up to date on a weekly basis. • Setting an example for all staff members by remaining courteous and helpful to all occupiers as well as to members of the public, staff, guests and contractors.• Attending external agency meetings and take minutes as required. • To report any defect, or health and safety concern to the Estate Manager.• To promote sustainability initiatives as directed by Rendall and Rittner. E.g. using eco-friendly cleaning products only. Show less

London, United Kingdom

• Welcoming guests VIP’s to their apartments in a polite, friendly and helpful manner.• Dealing with late arrivals and assisting with early check-outs.• Check out departing guests using accounting system.• Taking payment from guests in the form of cash or credit cards.• Answering telephone inquiries promptly & professionally & transferring calls on.• Being a point of contact for guests should they have any queries• Supervising, training & development of staff.• Act… Show more • Welcoming guests VIP’s to their apartments in a polite, friendly and helpful manner.• Dealing with late arrivals and assisting with early check-outs.• Check out departing guests using accounting system.• Taking payment from guests in the form of cash or credit cards.• Answering telephone inquiries promptly & professionally & transferring calls on.• Being a point of contact for guests should they have any queries• Supervising, training & development of staff.• Act on any guest comments and ensure appropriate follow-up takes place and is communicated to the relevant departments.• Maintaining a clear knowledge and understanding of, and being able to undertake evacuation procedures for the buildings when required.• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.• Report building defects and where necessary make the area safe.• Ensure all health and safety regulations are followed, and only authorised personnel are allowed to enter building.• Ensuring compliance with all licensing laws, health and safety and other statutory regulations.• Provide assistance to the public and clients. Show less

Kings Cross, London

• In charge of the management, planning, organizing and directing of all hotel services.• Meeting and greeting guests.• Addressing problems and troubleshooting.• Carrying out reception duties.• Supervising, training & developing junior staff.• Immaculately dressed & professional at all times.