The General Manager (GM) is responsible for the management of the entire store operation. The GM will lead the management team to ensure execution of organizational objectives and initiatives and achievement of store and profit goals. The GM is responsible for customer and associate satisfaction, brand standards, and profitability. The GM will select, develop and effectively lead a highly engaged team. The GM ensures an exceptional customer experience that supports our vision to become “fast casual to go with world class convenience”. Manage all matters relating to associates and the store team – recruiting, hiring, training, coaching and performance management. Ensure execution of established safety, security, quality, and store operations policies, procedures, practices and programs. .Analyze results and trends and prepares action plans to leverage the store’s strengths and address opportunity.

Responsibilities include managing a 40,000 square foot book store that generates five million dollars in annual sales. I manage a staff of sixty associates which includes 4 managers and seven department heads. Responsibilities include hiring, training, succession planning & mentoring. Communicates and collaborates with human resources, corporate operations and all store support staff. Responsibilities include orchestrating all areas of operations. This includes cash control, budgeting, inventory control and the implementation of all company policies, procedures, and merchandising.

Responsibilities include the directing of 17 stores. The locations generate annual sales of $28M. I manage a staff of 17 managers and 105 full time employees. My responsibilities include hiring, training, counseling, coaching,sales, and orchestrating all areas of operations. This includes cash control, budgeting, inventory control and the implementation of all company policies, procedures, and merchandising.

District Manager – Manhattan, NY Responsibilities include the directing of 18 Print & Ship centers along with the 26 thousand square foot Commercial Production facility in Manhattan, NY. The locations generate annual sales of $28M. Manages staff of 36 managers and 150 full time employees. I rank first quartile in all controllable expenses. My responsibilities include employee hiring, training, counseling, coaching, termination, sales, and orchestrating all areas of operations. This includes cash control, budgeting, inventory control, and action plans. I oversee the implementation of all company policies, procedures, and merchandising. I am also the SME (subject matter expert) for the Regional revenue programs, which covers the territory from NY to Maine. I am a liaison between the sales organization and operations. I report to the Northeast Director. I am ranked in the “PRESIDENTS REPORT” as #2 in the company in Profit and #7 in sales for fiscal year ending May 2008. I received awards in both of these areas recognizing these achievements. AWARDS – 1) Top climate survey, 2) Top sales & growth results 3) Superior achievement with Commercial Production facility

General Sales Manager/ Strategic Accounts/ Indirect Sales Manager Philadelphia Metropolitan, N.J. & D.E. (PageNet was acquired by Arch wireless) Reported directly to the Vice-President of Sales. Responsibilities include directing eighteen Sales representatives. Primary focus was generating new business to mid-size organizations. Responsibilities also include recruiting, sales training, customer training, creating sales territories based on customer account statistics, generating new accounts, conducing weekly sales meetings, implementing competitive strategies, Interfacing with all of the internal departments and developing sales marketing strategies. I was the manager of a sales team that achieved target and exceeded the sales plan monthly. Managed 3M annual recurring revenue.The organization was purchased by Arch wireless. Arch management assumed all responsibilities. AWARD- Silver Leadership Achievement

Responsibilities include directing 15- 24 Health & Beauty-aid Pharmacies store locations with annual of $148M. Managed staff of 48 managers, 79 department managers, and 980, full and part time employees. Obtained all annual MBOs (Management by Objectives) resulting in full bonuses. Received 1994 Corporate Merchandiser of the Year award and Corporate Operator of the Year 1995 & 1996 award. Responsibilities include employee hiring, training, counseling, and termination. Cash control, budgeting, inventory control, and profit and loss statements were also primary responsibilities. I also coordinated the implementation of all company policies and procedures. Spearheaded the conversion of six new stores acquired from a like drug store chain. Oversaw re-staffing, retraining, and restructuring of these acquisitions to bring them into the Drug Emporium organization. Reported directly to the Northeast Vice President.