John Alarcon Email & Phone Number

Charlotte, Nc, Us

Chicago, Il, Us

Charlotte, Nc, Us

•Assigned development and support responsibilities within the CARP (Correspondence Archival and Retrieval Platform) system.•Participate in daily Agile/Scrum project status meetings, and provide 24/7 rotational on call support for the CARP application.

•Assigned application development responsibilities in Fidelity Investments’ InvestOne accounting system.

Dallas, Tx, Us

•Responsible for Smart Meter monitoring and system performance in Oncor’s Advanced Metering System (AMS) department. •Collected and analyzed data from various resources for reporting and troubleshooting purposes.

•Assigned application development responsibilities on Bank of America’s credit card mainframe applications: Online Core Systems (OCS) and Customer Account Relationship Application (CARA).•Developed a business function for validating credit card security codes to reduce Bank of America’s Shop Safe fraud rate by 83% saving 1.03 million per year.

Chicago, Il, Us

•Performed analysis, design, and development on Bank of America’s Customer Account Relationship Application (CARA).•Completed key credit card integration and conversion projects related to the MBNA/Bank of America merger.•Developed a new real time process that maintains Bank of America’s credit card account relationships in the CARA application. •Created new batch processes to send credit card account information via MQ Series to update Bank of America’s Know the Customer (KTC) application. •Team member on credit card conversion project that incorporated over 43 million Bank of America credit card accounts into the CARA application. •Installed Pitney Bowes Group 1 software upgrades 7.91.0 & 8.0.1 for standardization of customer addresses.

Paris, France, Fr

•Responsible for developing and maintaining logic, monitoring system performance and application support functions for TXU’s Call Center Atlas application.•Installed the call center application on desktops and/or servers when required and responded to client’s needs and/or requests for information. •Designed and provided upper management with weekly reports of overall health and performance of the Atlas system.•Use of good judgment and problem solving techniques to improve/correct the system to maintain constant operation of the call center.•Recognized by Supervision for effective communications with management on the level of severity and problem solving of systems corrections as they arise and until resolved.•Installed Adobe Central Output Server for processing of several TXU correspondence letters.

Irving, Tx, Us

•Performed analysis, design, and development on TXU’s Human Resource and Procurement applications: Employee Information System (EIS) and Purchasing and Materials Management System (PMMS).•Implemented an Encryption File Transfer process for TXU’s million dollar payroll and several HR healthcare files.•Used an Encryption File Transfer process to decrease the processing time of TXU’s EDI files to half of a day.•Collaborated with HR business groups to create Thrift plan and Employee Performance Ad-hoc reports.•Trained, coached, motivated, and mentored new college recruits on mainframe applications and procedures.•Helped to establish a programming standard for using FTP and PGP encryption in batch processing.