John Apodaca Email & Phone Number

El Paso, Texas, United States

West Chester, Oh

Dedicated employee with strong ethics and attention to detail; currently manages cross-functional team of implementation specialists, while being responsible for the successful implementation of SentriLock's products and services. Coordinates and delivers various tasks, facilitating and ensuring effective communication between clients, internal stakeholders and SentriLock management to ensure the success of the implementations. Execution of these projects is achieved by gathering, analyzing, and reporting information from new and existing clients to best meet the complexity of each deliverable. In addition to successfully completing all assigned projects within budget the following is also executed on a daily basis.• Train SentriLock employees on project management processes for successful on-site implementations.• Consistently maintain and follow ISO standards.• Conduct onsite conversions with contractors, temporary labor and company resources.• Manage individual install budgets.• Provide implementation reporting to executive management.

Cincinnati, Ohio Area

I initiated the planning and governance of projects according to stringent and contractual expectations developed by HP Enterprise Services’ largest outsourced client. I have built the trust and relationship with our project teams to define and negotiate commercial terms and pricing to acquire new and existing business. The same attributes utilized with the client were employed successfully across other branches of HP including, but not limited to, HP Delivery, Finance, Client Management, and Operations, as well as to effectively communicate with other key customer contacts. While improving and maintaining a strong client relationship, I also effectively managed the Resource Unit (volume consumptions) portfolio and coordinated the end to end billing/reporting process with our client.

Cincinnati, Ohio Area

Cincinnati, Oh

Developed and maintained a 24/7 accessible link for the National Headquarters of the American Red Cross and the Red Cross field offices (141 field units). Implemented disaster response procedures as well as service delivery strategies in a four state area (Indiana, Kentucky, Michigan, and Ohio) and ensured pristine integration of municipal and state response plans with all Red Cross offices. Initiated, supported, coordinated and oversaw the Red Cross response to both small and large scale disasters. Reviewed, approved and monitored service delivery plans, recommended cost estimates; monitored the expenditures for and ensured alignment with approved budgets. Initiated built and maintained the relations with local and state government officials all while meeting the needs of those affected by natural and man-made disasters.

Ensured project goals and objectives were accomplished in accordance with outlined priorities, time requirements and funding conditions. Evaluated individual training progress and reported on member performance. Proven experience as an effective negotiator and problem solver. Built and maintained public relations for local Red Cross chapter. Built and maintained relationships with municipal government officials, office of emergency management and area non-profit agencies.