John Armstead Email & Phone Number

Orlando, Florida Area

▪ Provided technical support for an enterprise sized Linux based network platform to provide several mobile carriers various cell phone data services ▪ Performed a lead role in an enterprise sized network migration project▪ Assisted mobile carriers with care support via phone communication▪ Utilized linux terminal to produce several command line techniques and scripts to perform server maintenance and troubleshooting▪ Assisted in project development by helping to formulate plans, create diagrams, while properly delegating responsibilities and set feasible guidelines for myself along with my teamates▪ Gained an even stronger understanding of network load balancing, which I utilized heavily for critical maintenance windows with short deadlines▪ Configured and utilized Nagios and Sitescope applications to monitor all network, software, and hardware resources to assist in maintaining network stability

Orlando, Florida Area

▪ Responsibilities include back-end support for servers running Red Hat Enterprise Linux (RHEL), troubleshooting and repair of RAID storage solutions, management and configuration of wireless networks, SQL (PostgreSQL) database repair and management, end-users Windows (XP and 7), and troubleshooting ALERTvu license plate reader (fixed and mobile).▪ Test software/hardware for issues prior to product release to law enforcement agencies.▪ Build virtual Red Hat (RHEL) servers ▪ Perform troubleshooting of issues escalated by junior technical support engineers and own issues until resolved.▪ Provide product and troubleshooting training for junior technical support engineers.▪ Work well within a team-oriented environment.

Lakeland, Florida Area

▪ Worked closely with Network Engineers, Database and Exchange Administrators to resolve local and remote site issues with servers and routers.▪ Created accounts, public and shared folders, distribution lists, group policies, adding rights to applications and setting up special rights for exchange. ▪ Maintained detailed documentation of support issues using Siebel ticketing tracking system.▪ Assisted Help Desk department resolve escalated internal customer issues.▪ Ran scheduled jobs for Veritos Tape Backup system.▪ Worked well in team oriented environment, requiring little to no supervision.

Macdill A.F.B. Tampa, Fl

Naval Air Station Patuxent River, Maryland

Naval Air Station Mayport, Florida

In Progress, Computer And Information Systems

Computer And Information Systems Security