John Arnott Email & Phone Number

Swindon, United Kingdom

Deputy to the CEO. Responsible for leading a major transformation of UK SBS operating model, organisational design, capacity and capability. Executive accountability for Strategy & Planning, Client Relationship Development, Human Resources and Communications.

Swindon, United Kingdom

Seconded from UK SBS Ltd to build one HR function with colleagues previously in the seven Research Councils, Innovate UK and Research England that came together to form UK Research and Innovation. Established an initial organisational People Plan

Swindon, United Kingdom

HR & Corporate Services Director, responsible for Client Relationship Management, Communications, Performance Analysis, Risk Management and Internal Audit, as well as HR. Experience as Acting Chief Executive.

Swindon, United Kingdom

Interim HR Director at a time of significant corporate uncertainty resulting from major changes in corporate strategy; have quickly:* Enabled senior executive change and improved top team working* Re-established cultural integrity and maintained employee engagement* Developed the HR team and line management leadership capability* Worked closely with the Board and Executive to ensure effective support to the business through challenging service improvement and change… Show more Interim HR Director at a time of significant corporate uncertainty resulting from major changes in corporate strategy; have quickly:* Enabled senior executive change and improved top team working* Re-established cultural integrity and maintained employee engagement* Developed the HR team and line management leadership capability* Worked closely with the Board and Executive to ensure effective support to the business through challenging service improvement and change programmes. Show less

London, United Kingdom

Established a global HR function for this FTSE 250 owner/manager global hotel chain (over 110 hotels in Asia, Europe and the USA; over 10,000 employees; reported to the Singapore based CEO and London based CFO.* Agreed a medium term HR strategy and immediate HR action plan with the Board* Refocused, reorganised and strengthened the HR teams in Asia, Europe and the USA* Reviewed and realigned senior reward, gained Remuneration Committee support for new deferred bonus arrangements… Show more Established a global HR function for this FTSE 250 owner/manager global hotel chain (over 110 hotels in Asia, Europe and the USA; over 10,000 employees; reported to the Singapore based CEO and London based CFO.* Agreed a medium term HR strategy and immediate HR action plan with the Board* Refocused, reorganised and strengthened the HR teams in Asia, Europe and the USA* Reviewed and realigned senior reward, gained Remuneration Committee support for new deferred bonus arrangements and long term incentive plans* Revitalised hotel customer service training and introduced individual career development to drive engagement and alignment * Recruited for a number of key senior executive roles, to rebuild the operational and functional leadership team. Show less

City Of London

Reported to the CEO, with full accountability for HR and Communications in a privately owned company, employing 2,000 people across 18 sites, that provides secure volume cash processing to Barclays Bank plc, HSBC Bank plc, and clients of both banks. Established the role at the birth of the company and was:* An active member of the company's Executive Committee, helping to shape and drive strategy including identification and development of investment, divestment and joint venture… Show more Reported to the CEO, with full accountability for HR and Communications in a privately owned company, employing 2,000 people across 18 sites, that provides secure volume cash processing to Barclays Bank plc, HSBC Bank plc, and clients of both banks. Established the role at the birth of the company and was:* An active member of the company's Executive Committee, helping to shape and drive strategy including identification and development of investment, divestment and joint venture proposals* Instrumental in helping to reduce the cost base of the company from £108m (2007) to £87m (2011) whilst enhancing customer service, improving operational control and addressing significant due diligence findings to shareholder, client and Bank of England satisfaction * Built an HR team from scratch with associated administrative infrastructure and practical line manager support – gaining control of attendance, turnover and costs* Transferred (TUPE) 1,800 operational employees into the company from a previous employer and recruited new professional functional teams* Built a union relationship that has delivered harmonisation of 10 sets of employment conditions and three pay deals (one for 19 months), below budget* Established performance management and individual bonus schemes from scratch* Introduced ‘The Vaultex Way’, ‘The Vaultex Voice’ and ‘Vaultex Values’ to drive a new culture, validated by the achievement of Investors in People Gold award* Lead the building and introduction of the Vaultex Intranet* Introduced employment surveys to benchmark performance and help inform future plans* Delivered integrated leadership development to the executive team, management and supervisors; supplemented with innovative diversity training* Responsible for the CSR agenda. Show less

Canary Wharf, London

Accountable for leading a team of Business Partners in delivering rapid change to 10,000 people across the bank’s 20 UK Service Centres (multiple businesses, processing, telephony and middle office). Working closely with the bank’s COO to bring greater efficiency, productivity and quality through ensuring that significant changes (off-shoring, outsourcing, regulation, Six Sigma) in the number and profile of employees and types of work undertaken are introduced whilst enhancing employee… Show more Accountable for leading a team of Business Partners in delivering rapid change to 10,000 people across the bank’s 20 UK Service Centres (multiple businesses, processing, telephony and middle office). Working closely with the bank’s COO to bring greater efficiency, productivity and quality through ensuring that significant changes (off-shoring, outsourcing, regulation, Six Sigma) in the number and profile of employees and types of work undertaken are introduced whilst enhancing employee engagement. Show less

Canary Wharf, London

Led a team of 400 to deliver cost effective HR services to the bank's 45,000 UK employees (20% reduction in direct costs). Delivered a coherent tiered service level model; migrating admin and payroll to an Indian global service centre; centralising and improving the quality of recruitment; taking direct accountability for disciplinary and attendance case work; moving enquires from telephone to intranet; provision of project management support.

Canary Wharf, London

As a member of the PFS management committee, accountable for ensuring HR was at the strategic heart of the development of the businesses that provided personal products to the bank's branch network (Credit Cards, Mortgages, Personal Lending, Investments, Insurance and Assurance). Focused on top team recruitment and development, and programme management of major organisational change.

Birmingham, United Kingdom

As a member of the Division's management board, responsible for all aspects of HR management for the bank's branch network in the Midlands (450 outlets, 6,000 employees). Major focus on helping the General Manager deliver a new organisational structure, build a high performing senior management team and robust succession planning for the next generation.

City Of London

Delivered a change in focus for recruitment & resourcing. Accountabilities included design and quality control of recruitment methodologies; the use and application of skills/potential assessment as a succession planning aid; graduate recruitment and development programmes; a holistic approach to marketing the bank as an employer of choice.

Cardiff, United Kingdom

As a member of the Division's management board, responsible for all aspects of HR management for the bank's branch network in Wales (200 outlets, 2,500 employees). Successfully achieved a 25% headcount reduction without any significant impact on engagement or any employee relations/union issues.

City Of London

Provided reward and benefits advice, at a senior level, across the bank. Significantly involved with strategy development, pay mandates, senior management reward and job evaluation.

Bsc, Banking & Finance

Education record