John Stephen Raj Arugollu Email & Phone Number

Edmond, Oklahoma, United States

Maryville, Missouri, United States

Hyderabad, Telangana, India

Team lead, Investigations Advisor | Amazon Leveraged advanced data analysis techniques to uncover new fraud patterns, with proficiency in AML and KYC principles.Designed and implemented strategic plans with Operations leaders to pilot, test, and roll out new solutions across country, cross-country, and cross-regional levels.Enhanced existing procedures and SOPs to improve overall efficiency, resolving investigator queries with minimal repeat contacts.Collaborated with global… Show more Team lead, Investigations Advisor | Amazon Leveraged advanced data analysis techniques to uncover new fraud patterns, with proficiency in AML and KYC principles.Designed and implemented strategic plans with Operations leaders to pilot, test, and roll out new solutions across country, cross-country, and cross-regional levels.Enhanced existing procedures and SOPs to improve overall efficiency, resolving investigator queries with minimal repeat contacts.Collaborated with global Operations organization to empower investigators in making informed decisions for customers and driving business metrics.Successfully transitioned to an Interim Business Analyst role in the Buyer Risk Investigations team. Show less

Hyderabad, Telangana, India

• To analyze business trends of buyers/sellers, evaluate them on the potential risk and study them for abuse/risk patterns• Conducting in-depth data analysis and take necessary actions to contain abuse/risk and reducethe potential loss to Amazon• Assist in the development and monitoring of key risk indicators (KRIs) that are mapped to variousrisks to determine elevations in risk and proactively implement risk mitigation measures• Resolves customer queries and keep them… Show more • To analyze business trends of buyers/sellers, evaluate them on the potential risk and study them for abuse/risk patterns• Conducting in-depth data analysis and take necessary actions to contain abuse/risk and reducethe potential loss to Amazon• Assist in the development and monitoring of key risk indicators (KRIs) that are mapped to variousrisks to determine elevations in risk and proactively implement risk mitigation measures• Resolves customer queries and keep them updated with the status Show less

Hyderabad, Telangana, India

Customer Service Representative Acted as the primary point of contact, effectively liaising between customers, management, and the sales team, ensuring seamless communication and customer satisfaction. Collaborated with cross-functional departments, including Sales, Logistics, and Technical Support, to address customer needs and deliver exceptional service. Demonstrated proficiency in providing accurate, valid, and comprehensive information to customers, utilizing… Show more Customer Service Representative Acted as the primary point of contact, effectively liaising between customers, management, and the sales team, ensuring seamless communication and customer satisfaction. Collaborated with cross-functional departments, including Sales, Logistics, and Technical Support, to address customer needs and deliver exceptional service. Demonstrated proficiency in providing accurate, valid, and comprehensive information to customers, utilizing appropriate methods and tools for efficient resolution. Successfully managed a high volume of incoming calls and customer inquiries, particularly during peak periods, while maintaining a strong focus on delivering prompt and satisfactory solutions. Exhibited exceptional skills in handling high-stress situations, effectively addressing concerns and resolving issues for upset customers. Played a crucial role as part of the pilot team for the global "Save the Sale" initiative, responsible for securing sales and preventing return requests by providing persuasive and customer-centric solutions. Show less

Master Of Science - Ms, Information Technology

Bachelor Of Technology (Btech), Electronics And Communications Engineering