I was employed in this role to assist with all aspects of business development and implementation. Allied Care Group is a newly formed national company offering a comprehensive ACFI consultancy service to aged care providers. The company’s main objective is to train and educate care staff to better understand the principles of ACFI and in doing so more accurately align funding with care to improve financial outcomes. This role requires current comprehensive knowledge of the aged care industry and the ability to align the business with current market trends. I was responsible for:- Business design and implementation including the initial development of the business model and product range during the start-up phase.- Sales and Marketing: designing the sales strategy, writing the marketing plan, and oversight and implementation of all aspects of marketing the business.- Successfully negotiating and writing business contracts.- Recruitment and establishing human resource policies and procedures.- Writing the technical specification document for ACFI specific software and oversight of the tender process for development.

As a member of the executive team I reported directly to the CEO. My key responsibility was to develop the group’s strategic plan and associated business plans to facilitate growth and long-term financial viability. My direct reports were the Facilities Maintenance Manager, Food & Beverage Manager, Procurement Manager, Community Service Manager and Retirement Villages Manager. Other responsibilities included:- Leading and coordinating the overall strategic alignment of Independent Living, Facilities Maintenance, Clinical Governance of Community Services, Procurement and Catering in accordance with the mission and values of The Whiddon Group and all other relevant statutory requirements.- Developing, evaluating and maintaining structures, systems and processes to achieve excellence in quality management, business continuity and risk management.- Providing direction and leadership to effectively manage all aspects of clinical governance across community services.- Developing, directing and providing group procurement and catering services to meet client and stakeholder needs across the organisation.- Providing direction and leadership to effectively manage all aspects of Retirement Living.- Researching, investigating and assessing new business opportunities, methods of funding and subsequent plans for delivery of new services / facilities to commissioning stage.- Identifying new opportunities and recommending appropriate action for business development and expansion of existing business streams.- Formulating high level documents and board reports as requested.- Formulating development plans, management philosophy and operational policies / procedures for overall business development.- Ensuring compliance with a range of applicable government legislation and regulations.- Preparing operational and capital expenditure plans.- Leading key contract negotiations for indirect spend categories.

I was responsible and accountable for business development and management of all TWG community services including:- Business start up and development of TWG Community Service division.- Developing a comprehensive business plan to guide the organisation through the complexities of the community service sector.- Identification and creation of new service centres following market analysis.- Establishing formal service agreements/contracts with government and non government agencies.- Establishing and maintaining professional relationships with government and non government agencies i.e. ACAT.- Identifying and securing appropriate infrastructure for operational purposes (lease agreements).- Set up of individual offices with appropriate resources to facilitate business operations.- Analysing competitor pricing and formulated pricing strategies to promote market share and growth.- Successfully trialled a GPS tracking device/duress alarm for community care workers. The device increases staff safety and security.- Human resource management including recruitment, selection, performance management, performance appraisals, complaints handling, training and development, and workers compensation.- Managing and directing a team of approximately 180 employees including 8 Community Care Coordinators across 6 LGA of NSW.- Formulating a comprehensive suite of policies and procedures specific to the community service sector.- Monitoring financial performance, formulating financial reports, budgeting, profit and loss statements.- Developing and implementing the community service specific annual plan that is consistent with TWG strategic plan.

Responsible and accountable for total management of TWG Maclean including:- Coordinating the delivery of holistic care to clients utilising a multidisciplinary team.- Coordinating continuous improvement activities to ensure positive client outcomes and facility compliance with the Aged Care Standards (Accreditation).- Coordinating OH&S, Emergency Procedures and Infection Control.- Financial performance. Budgeting, profit and loss statements, resident agreements, bond agreements, commonwealth funding – RCS/ACFI, financial benchmarking.- Human resource management of 65 staff including recruitment, selection, performance management, training and development, appraisals, and workers compensation.- Acquisition, maintenance, and replacement of physical infrastructure and equipment. Service agreements with contractors.- Reporting facility operations and significant events to the Deputy CEO on a monthly basis.- Formulating a site specific annual plan that is reflective of organisational wide strategic planning.