- Music and Audio design- Worked on projects for Nike Canada, Levis Canada, Molson Canada and McCarthy Tetrault, Anna Marie Oliver School Of Dance- Signal Records, Steel City Records

Member of the Boréalis client support team;Analysis of customer requirements;Oversee multiple projects across all phases of development (planning, implementation, roll-out);Configuration customization;End-user training;Post implementation monitoring, issue resolution and support;Support documentation

Contracted to provide their client with my expertise and experience in the mobile managementproduct suite MobileIron;Tasked with implementing the MobileIron environment so that the company can meet its corporatesecurity requirements;Devise redundancy plan (High Availability configuration);Server(s) installation/configuration, project planning, testing, documentation and knowledge transferto the local IT department.

Provide business support and maintain technology. Serve as the link between external IT support and end-users. Nutreco is a global leader in animal nutrition and fish feed. There are ~10,000 employees in 30 countries. Review, follow up and assist in internal help requestsApplication and user support with Unisys who act as our central support hub for the Quebec and Atlantic regionTechnology upgrades/replacements at sites performed on a regularly scheduled basisAdminister POS (point of sale) application and terminals for our Atlantic retail storesPurchasing for Quebec and Atlantic provincesInventory controlLaboratory and feed mill supportForm strong relationships with equipment manufactures and service providersAssist in the implementation of IT plans and train individuals who use itBridge the knowledge gap between Nutreco and third-party support

End User and Server support primarily for North, Central and South American offices and production centres (2nd / 3rd level support). Nutreco is a global leader in animal nutrition and fish feed. There are ~10,000 employees in 30 countries. Nutreco Canada is the primary support centre for the America’s as well as secondary support for all other sites worldwide.America’s administrator in the following:LANDesk (including provisioning, Preferred Package Server, remote desktop support)Mobile Iron VPS/Sentry mobile device administration (IOS and Android platforms)Autonomy Connected Backup, Solar Winds Orion, McAfee Endpoint Encryption, RSA SecurityMember of the following global teams:GITS (Global IT Services)LANDesk administratorsGlobal Server Management TeamMember of a local team in Guelph responsible end user and remote server support of our nationwide office and plant locations, as well as primary support for all of the America’sResponsibilities include software deployment, LANDesk packaging, smart phone support (Mobile Iron and BES), provide 2nd/3rd level support in cooperation with our outsourced service desk (Telus), BPOS/Office 365 support, ITIL process guardingTechnology upgrades/replacements at sites performed on a regularly scheduled basisIncorporation of new business acquisitions into the Nutreco networkCitrix application publication as well as troubleshooting end user issuesExtensive use of VMware virtualization at sites to consolidate hardware

Retained by this ice cream processing plant to completely upgrade a legacy computer system that lacked the functionality, scalability, or security to meet the company’s business requirements as well as monitor the frozen bakery business for EDI technical problems.Transitioned the company from a single NT 4 server to a 4-server network with separate servers for active directory, website server, email, EDI, FTP, VPN, centralized anti-virus/spam administration, DNS, DHCP, WINS, backups.Planned and managed the seamless enterprise-wide migration of desktops from NT4 to XP.Instituted automated backup procedures to protect the company’s critical data, and implemented a Virtual Private Network to improve security and access control.Planned and managed the implementation of a wireless network for the sub-zero freezer and manufacturing environment.Proactively monitors network traffic to quickly identify and resolve performance, bottleneck and security issues.Leverages knowledge of industry trends and best practices to ensure that all devices and software are updated, optimized and protected from the latest security threats.Relied upon to provide technical support for customized software modules for order processing, inventory control, finance, production and product pricing, ensuring error-free EDI transactions between the manufacturing plant, warehouse and distributors.Serves as the primary point of contact with third-party vendors and software developers.Attends to the telephony requirements of the company, including maintenance of PBX systems.

Spearheaded all aspects of IT planning and administration for the Canadian arm of an internet marketing firm that at its peak had 50+ employees and 2 offices.Configured, maintained and provided technical support for a 12-server environment with Windows, Apple & UNIX networks and a multi-browser, multi-OS QA test lab.Coordinated multiple system migrations that were successfully completed with minimal negative impact on business operations, including the upgrade from Exchange 5.5 to 2003, and the phase out of NT server.Project managed the IT components of a major office relocation, including planning and set up of the server room, networks and desktops.Assumed core responsibility for asset management and relocation following the closure of two US offices and the complete restructuring of the company.

Joined an IT team of three at the Canadian branch of a U.S. based Internet development agency with 30+ employees.Configured, maintained and provided technical support for a 6-server environment with Windows, Apple, Linux & AIX server OS’sMaintained web development/design environment plus back office systems.Secondary role included offsite client hardware/software support.

Joined this business and IT consulting firm to maintain the web-development environment and back office systems for a company with 150+ employees spanning 2 offices.Collaborated on recruiting, training and supervising the 6-member team who provided technical troubleshooting and support for a multi-OS network environment with Windows NT/2000 Server, IIS, Exchange 5.5, DNS, MS SQL Server, Cisco routers, switches and PIX firewall.Served as lead for all IT planning and workload delegation, as well as primary technical contact with all regional production centres and sales offices across North America.