Serve as the primary point of contact and trusted advisor for key clients, aligning our marketing solutions with their business objectives.Build and nurture strong client relationships, proactively seeking opportunities to expand our partnership through upselling and cross-selling.Collaborate seamlessly with internal teams to create and execute tailored marketing strategies that deliver exceptional client results.Conduct in-depth account performance reviews to identify optimization opportunities and drive continuous improvement.Stay ahead of industry trends and competitive dynamics to provide strategic guidance and innovative solutions to clients.Position yourself as a digital marketing expert, offering valuable insights and recommendations to both clients and internal teams.Manage client budgets efficiently, ensuring optimal resource allocation and financial performance.Deliver clear and actionable performance reports, measuring success against key metrics and sharing insights with clients and stakeholders.Proactively address client concerns and exceed expectations to foster long-term client satisfaction and loyalty.

Enhance affiliate satisfaction: Deliver exceptional support and experiences to foster strong relationships.Drive affiliate engagement: Implement strategies to retain and activate affiliates throughout the month.Expand affiliate network: Recruit and manage a growing base of affiliates in the Saudi market.Optimize product offerings: Curate and manage a high-performing product selection for top affiliates.Data-driven product selection: Analyze product performance metrics to identify profitable opportunities for affiliates.Affiliate performance management: Monitor and support affiliate marketers in product sales.Market research and product development: Conduct market analysis to inform product selection and strategy.Fulfillment and logistics: Oversee shipping operations to ensure timely and accurate order fulfillment.Affiliate marketing expertise: Stay updated on affiliate marketing trends and best practices.Cross-functional collaboration: Coordinate with internal teams to meet merchant needs and maintain satisfaction.

Client Relationship ManagementBuild and maintain strong, trusting partnerships with key clients.Proactively address and resolve client issues to ensure satisfaction.Develop a deep understanding of client needs and anticipate their evolving requirements.Account Strategy and ExecutionDevelop and execute comprehensive account plans aligned with client objectives.Lead and manage dedicated account teams to deliver exceptional results.Collaborate cross-functionally to ensure seamless execution and superior deliverables.Performance Measurement and ReportingEstablish clear performance metrics and track account progress.Analyze client data to optimize strategies and improve ROI.Communicate account performance and insights to stakeholders.Revenue Generation and Client GrowthIdentify opportunities to increase revenue through upselling and cross-selling.Develop strategic plans to enhance client satisfaction and loyalty.These rephrased points provide a more concise and impactful overview of the key account management role.

Build and maintain strong, long-lasting customer relationships.Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.Ensure our solutions' timely and successful delivery according to customer needs and objectives.Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. improvement to exceed sales quotas.Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).Prepare reports on account status.Assist with high-severity requests or issue escalations as needed.Creating marketing strategy and competitor analysis

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitionAcquire a thorough understanding of key customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers on timeServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustPlay an integral part in generating new sales that will turn into long-lasting relationshipsPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsObserve and monitor the campaign performance for quality assurance of deliverables and set the development plan.Communicate with the "Media Buying" team to provide insights into the running campaigns and advise with the best performing approaches.Handles and Manages "External Affiliates & Outsourced Publishers" including their daily activities on campaigns and invoices.Conducting the needed analysis on the account level to spot growth opportunities.Record and report all accounts activity & report to "Account Management Director" & "CEO"

Manage a team of Affiliate Executives, ensuring campaigns are kept within budget and maximum ROI is achievedAcquire new partners to grow the affiliate schemeWork with Affiliate Executives to find the best solutions for affiliate partnersAnalyze campaign activity to ensure affiliates deliver the best ROIManage the affiliate budget, including commission and budget spendTrain up a team of Affiliate Executives to ensure their knowledge is up-to-date and accurateOversee all affiliate campaignsDeliver affiliate marketing reports to senior managementDevelop the affiliate marketing strategy to recruit new affiliate partners and deliver sales volumeEnsure timely and accurate invoicing by agencies and affiliates

Develop and maintain strong relationships with current and prospective clientsCultivate new sales leads to establish businessResponsible for securing and maintaining new businessProvide quotes for current and prospective clientsAbility to make phone calls and spend in excess of four hours on the telephone every dayUpdate and maintain Logistics Management SystemPerform analytical and logistics planningProactively identify problems and implement effective solutionsProvide follow-up customer satisfaction with clients as neededAchieve individual, team, and company goalsWork closely with Logistics Managers to ensure customer freight is being moved efficiently

Determines requirements by working with customers.Answers inquiries by clarifying desired information; researching, locating, and providing information.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues.Fulfills requests by clarifying desired information; completing transactions; and forwarding requests.Sells additional services by recognizing opportunities to up-sell accounts; and explaining new features.Maintains call center database by entering information.Keeps equipment operational by following established procedures; and reporting malfunctions.Updates job knowledge by participating in educational opportunities.Enhances organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

Handle all incoming/outgoing calls to the call center.Provide follow-up, occasional campaigns, and callbacks blended with normal inbound calls.Provide the best possible service to both external and internal customers to achieve the highest level of customer satisfaction.Handle and solve all inquiries, requests, and complaints received via all channels available (phone, fax, e-mail and …etc.)Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).Communicate with other departments all relevant customer inquiries if applicable.Achieve the requested staffed time daily to minimize lost call rate.Provide proper information to customers with a complete and comprehensive understanding of Xceed products and services.Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.Respect and apply the company's vision, mission, and values.Fully understand individual and company objectives, and work on achieving them effectively and efficiently.Use available methods and tools to develop your skills.Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).Keep up-to-date with all the services and productsResolve all customer complaints, requests, and inquiries within the pre-determined SLA’s.Escalate problems, report suspected fraud, and provide relevant feedback to the right channels.