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John B. Email & Phone Number
IT Operations Shift Team Leader
at
NCR Voyix
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Operations Shift Team Leader
Location
Gloucester, England, United Kingdom
Company size
Who is John B.? Overview
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Quick answer
John B. is listed as IT Operations Shift Team Leader at NCR Voyix, a with 7570 employees, based in Gloucester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for John B..
John B. previously worked as IT Operations Shift Engineer at Ncr Voyix and IT Operations Shift Enginee at Ncr: Software Defined Store. John B. holds Bachelor Of Science (Bsc), Computing from Edge Hill University.
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Email format at NCR Voyix
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NCR Voyix
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Profile bio
About John B.
As a hard-working and punctual individual I strive to meet my deadlines and fulfil any responsibilities which has been proven throughout my time in education at university and reflected in my positive appraisals in my current job role. In order fulfill my duties in my current role I have made extensive use of both communication, initiative and problem solving to assist with both reporting of fault trends and assisting customers and internal staff with any queries, troubleshooting, escalations or support they may require when using Fasthosts Hosting and Server products and services to ensure customer satisfaction and resolution.
Current workplace
John B.'s current company
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Ncr Voyix
6 roles
John B. work experience
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It Operations Shift Engineer
Current
Oct 2023 - Present
It Operations Shift Enginee
May 2022 - Oct 2023
Technical Support Supervisor
Main roles of this position are the support of the departmental management team through the supervision of support agents including outside of core business hours, taking responsibility for KPIS and incident management processes, mentoring agents to help them increase their own skills and knowledge, through call and support incident QA and acting as an escalation point for complex technical cases, complaints, and agent questions following issues until resolution. In addition to the above core responsibilities this role is also responsible for providing basic support to customers via social media, triaging and responding to trust pilot reviews and adhoc cover for the resources team and out of hours monitoring the phone lines in addition to basic review of new flagged orders from customers.
Sep 2019 - Jul 2022
Technical Support Adviser
Provide support via phone, tickets, chat and email to the customer base for use of Fasthosts control panel, products and services across the range. This includes standard email, Office 365, domains, DNS and server support for Windows and Linux based Virtual and Dedicated Servers. Extending to included software offerings such as WHM/cPanel and Plesk.A core part of this role inlcuded the monitoring of customer issues from initial contact to resolution and ensuring escalations are made where appropriate within and externally to the company via approved channels whilst providing updates to cusotmers at each stage.
Feb 2016 - Sep 2019
Operations And Support Assistant
As the Operations and Support Assistant I have been required to perform a variety of roles within the company. The main focus of this role has shifted to the management and processing of RMAs raised by the technical support team. This consists of the processing, investigation and repair or replacement of LearnPad products returned by customers. As part of this process I am responsible for preparing and returning unrepairable faults to the manufacturer, identifying and reporting on fault trends and ensuring all returns are logged and returned to customers in a timely an accurate manner. The secondary focus of this title is providing overflow cover for the technical support team and providing advice or assistance to the newer members of the technical support team as necessary.
Sep 2013 - Feb 2016
2 education records
John B. education
Bachelor Of Science (Bsc), Computing
Edge Hill University
Education record
Brockworth Enterprise School Sixth Form
FAQ
Frequently asked questions about John B.
Quick answers generated from the profile data available on this page.
What company does John B. work for?
John B. works for NCR Voyix.
What is John B.'s role at NCR Voyix?
John B. is listed as IT Operations Shift Team Leader at NCR Voyix.
Where is John B. based?
John B. is based in Gloucester, England, United Kingdom while working with NCR Voyix.
What companies has John B. worked for?
John B. has worked for Ncr Voyix, Ncr: Software Defined Store, Fasthosts, Fasthosts Internet Ltd, and Avantis Systems Ltd.
How can I contact John B.?
You can use AeroLeads to view verified contact signals for John B. at NCR Voyix, including work email, phone, and LinkedIn data when available.
What schools did John B. attend?
John B. holds Bachelor Of Science (Bsc), Computing from Edge Hill University.
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