John B. Email & Phone Number

Uk Inc Ni

Nationwide

Nationwide

Complex Arrears & Asset disposal management within the Asset Finance Division.Both hard and soft asset portfolios.Extensive travel and route planning required as i covered the entire UK including Northern Ireland.

United Kingdom

• Responsible for a workload of asset finance accounts which are in arrears by two months or more• UK asset finance has approx. £120m book debt for both private and commercial customers• Visited customers in the UK and Germany to resolve situations where previous attempts failed • Negotiated a customer repayment plan or instigated repossession based on own judgement • Managed the disposal and recovery of repossessed assets, including liaising with partners• Initiated legal action when required, attended court and managed relationships with solicitors• Identified fraudulent activities where present and conducted a full investigation• Compiled evidence and produced witness packages to be presented to the police• Planned workload and arranged all travel plans to effectively utilise time to its capacity• Updated accounts and produced full reports for superiors whenever a task was undertaken• Attended industry training seminars regarding insolvency, litigation and consumer credit act • Served on the committee of Merseyside Finance Association and undertook monthly networking• Attended the Finance and Leasing Association Asset Finance Fraud & Risk committee meetingsKey Achievemento Achieved a 100% criminal guilty verdict while at Conister, having never lost a case in court

Liverpool/Stockport/Chester

• Managed a caseload of over 65 accounts, reporting directly to National Collections Manager• Planned own workload, travel arrangements and time management to ensure targets were met• Visited defaulting customers, identified and resolved problems through the repayment schedule • Authorised the repossession / recovery of assets and accepted customer repayment proposals• Made decisions based on own assessment of the situation on a case by case basis • Conducted fraud investigations which included the compilation of evidence and statements • Presented finding to the police and attended the Crown Court on behalf of GGF LtdKey Achievemento Achieved a 100% record in securing a guilty verdict for fraud investigations.Involved in the FLA led Operation pimpernel reporting various fraud cases i identified to Merseyside Police.

Sale M33

• Recruited and trained new staff members including a new evening collection team• Implemented longer opening hours and staff reviews to enhance business practice and revenue• Managed and coached 4 clerks, providing feedback to ensure smooth running of daily operations• Monitored performance of the team and reported statistics on debt recovery to directors

Trinity Road,Halifax

Handled Personal Loan consumer accounts which were 90 days or more in arrears within the head office of the building society.