John Baker Email & Phone Number

Houston, Texas Area

Customer Relationship Specialist (Field Service Manager) Responsible for growing TireHub sales and share of account in targeted growth channels within assigned market. Manage Tire Vendor programs with selected Retail Tire Dealers, Ford and GM Car Dealers, National and Regional Tire Dealers, and Mass Market suppliers (Walmart, Sam’s, Costco). Prospect for new accounts utilizing Cold Calls, Market Sales Blitz and to develop new accounts to be productive and profitable for assigned TireHub Warehouse. Increase share of account with existing accounts.Assist and train retail dealers with social media, marketing, online selling and transactions, web sites, digital marketing. Developing interpersonal relationships with account owners and managers to bring consultative value to the relationship. Expert knowledge of Goodyear, Bridgestone, and Toyo manufacture programs. Experienced at conducting professional presentations to large and small size companies. Experienced Sales and Account Management, highly effective in identifying opportunities, developing and presenting solutions, and overcoming objections.

Houston, Texas Area

Louisville, Kentucky

Louisville, Kentucky Area

Account Management for Kroger Store Locations.

Louisville, Kentucky Area

Responsible for growing TCI sales, gross margin and share of account in targeted growth channels within assigned market. Manage Tire Vendor programs with selected Retail Tire Dealers, Ford and GM Car Dealers, National and Regional Tire Dealers, and Mass Market suppliers (Walmart, Sam’s, Costco). Prospect for new accounts utilizing Cold Calls, Market Sales Blitz and to develop new accounts to be productive and profitable for assigned TCI Warehouse. Increase share of account with existing accounts.Assist and train retail dealers with social media, marketing, online selling and transactions, web sites, digital marketing, and Coop fund productive usage. Expert Knowledge of the Michelin Alliance Dealer Program, Hankook 1 Program, and Pirelli Fast Track program. Expert knowledge of the Ford TIM (Tire Inventory Management) software, 2017 version. Conducted numerous sales and product training events for Ford and GM Dealers, Michelin Alliance Dealers, and Open Market dealers. I created all Power Points and training documents for training events. Planed, prepared, and conducted Sales Events and promotional events for Retail Tire Dealers and Ford/GM Car Dealers to promote retail tire sales and provide assistance for customer sales.

Van Nuys (Los Angeles), California

Contractor Relations/Account Manager with responsibility for managing over 400 contractors in 6 states. Directly supervised a team of 4 assistants, with indirect supervisory responsibility for 25 associates in the Odessa, TX Field Service Department. Responsible for all aspects of management and relationship with Contractor including Performance, Costs, Training, Acquisitions, and Assignment of Work Volume that exceeded 12 million dollars in my markets.

Houston, Texas Area

Warehouse Manager for a 130,000 sq/ft Retail Store. Supervised 3 Department Supervisors and 25 Employees, in three Departments (Receiving, Replenishment, and Merchandise Pickup) in a 27,000-sq/ft-warehouse area and 10,000-sq/ft remote warehouse. This was a new location for a new company, so I was required to interview, hire, and train my associates.

Numerous States

Operations Manager, Loss Prevention Mgr., Human Resource Mgr., Project ManagerDuties entailed supervision of all retail and operational functions of $45mil/yr Retail Store; setting budgets, approving all schedules, and supervising the training of 200 employees. Responsibilities included management of all Human Resource functions including interviewing, hiring, maintaining human resource software, and training other Human Resource Managers. Merchandising, maintenance of inventory levels, and training of other managers in merchandising skills. Responsible for P&L's, reconciliation of purchase and expense journals, and training managers and associates in shrink control.  Conducted district and store level procedural training, product knowledge, and orientation classes. Supervised two new store mass hires. Planned hiring and labor hours to successfully meet budget. As Loss Prevention Manager managed two stores in Chicago market; meeting or under planned inventory shrink numbers. Project Manager for Carpet Department resets in the north Florida Market; successfully remodeled 9 stores. Supervised a Crew of 30 Associates.

High School Diploma, General Studies

Education record

Associate’S Degree, Accounting And Business/Management