John Baker Email & Phone Number

New York, New York, United States

New York, Ny, United States

New York, New York

- Identify the proper research methods based upon product phase and timeline- Recruit test participants, create screeners, manage participant scheduling & related external vendor interactions for recruiting- Set up and facilitate testing covering qualitative data collection techniques in accord with product goals and in support of data-driven / informed design.- Use qualitative and connecting quantitative data to inform results to guide and make impactful user-centered experience decisions

Greater New York City Area

Consulting with teams to develop UX research strategies on a wide range of topics and projects. I specialize in crafting situated methodology practices and recruiting procedures for digital products, services, and platforms

Boston, Massachusetts, United States

-Developed, managed and executed user studies with product stakeholders-Coordinated and facilitated periodic updates stakeholders for consistent planning-Prepared and delivered findings and recommendations to stakeholders at all levels-Created an “Advisory Council” for cultivating relationships with participants-Worked directly with designers, managers, engineers and others to prioritize research-Conducted research across multiple platforms, and cross-channel: desktop, tablet, mobile

Boston, Massachusetts, United States

-Assisted in the planning and recruiting of various types of studies-Assisted in managing the tools used for executing a UX study-Worked with team to develop and implement surveys and questionnaires -Assisted in creating an “Onboarding Experience” to educate employees on our products-Helped the team to create personas, scenarios, user journeys, prototypes, etc.-Helped translate stakeholder needs into clear research objectives-

Boston, Massachusetts, United States

-Was responsible for developing relationships with our business partners for research-Created detailed technical reports on our future and current competitors-Set up virtual environments for ongoing study of competitor and in-house products-Attended off-site sales and product presentations to help educate prospects-Presented findings of the competitive research to the product team

Greater Boston Area

- Responsible for responding to incoming customer support escalations - Consistently adhered to scheduled shifts- Assisted in training and coaching - Assisted with Tier 2 with escalated tickets and issues- Continually met deadlines and took on new projects- Received above average customer reviews- Assisted with product implementation- Made troubleshooting documentation for use by support representatives

Greater Boston Area

-Maximize the sale of all the Nespresso products -Assisting in new hire orientation and implementation-Proactively manage customer interactions/complaints-Advise both prospects and Club Members on Nespresso products and services-Responsible for implementation of marketing campaigns

Greater Boston Area

− Coordinated events, including meetings, firm wide celebrations, and setting up luncheons− Prepared firm announcements and press releases− Designed and submitted advertisements for brochures etc.− Maintained the firm website and marketing materials− Was the primary contact with building management

− Performed all necessary monetary transactions for bank customer− Referred and recommended various banking products to customers− Successfully completed all applicable regulatory exams

− Assisted in the creating of Boston.com advertising campaign themes for online, print, and mobile media− Assisted with the promotion and development of Boston.com events− Helped with the creation and fulfillment of Boston.com contests− Copy-wrote print and online pro-bono advertising units− Provided customer service, interacting directly with the customers