Provided technical support for customers to resolve technical complaints regarding product failures, accidents and safety inspection queries. This wa successfully achieved by phone, e-mail and face to face onsite visits.Implemented appropriate replacement parts and conducted associated remedial work.Instigated product improvements in conjunction with design and production departments to minimise repeat complaints.Conducted product, process and COSHH risk assessments to comply with current legislation.Developed successful working relationships with contractors, technical and maintenance staff via phone discussions and site visits.

Responsible for developing textured yarn specifications for customer trials, actively supporting sales and marketing initiatives.Optimising production resources to ensure timely delivery of yarn trials to specification and on time.Maintaining and updating the customer trial database

Responsible for textile commissioning of false twist and air texturising machines with a contract value up to £5million. Successfully commissioned 52 machines in 16 countries within prescribed deadlines.On site training of customer's technical personnel and operators, trouble shooting and problem solving.Technical development of air texturing machines including installation and commissioning, technical training and operator instruction.Development of false twist and air textured yarn specifications and sample trials in-house and on-site.