Senior Technical Support Engineer
At Newbridge, I provided 3rd level technical support to Newbridge Field Engineers, customer Network Operations Centers, and third party service providers.-Investigated and analyzed equipment failures, network design flaws, configuration errors, and line problems for TDM, Frame Relay, LAN, and ATM equipment and services as well as the implementation of suitable resolutions.-Provided on site as well as telephone support to customers and Newbridge Field Engineers in resolving escalated problems within the full suite of the Newbridge product line (TDM, Frame Relay, ATM, and LAN).-Provided pre-sales support in network design and equipment configuration specifications for Newbridge sales teams, OEM resellers, and Newbridge direct customers.-Mentored and directed junior engineers on T1 multiplexers, international voice signaling standards, voice compression, network timing, and other aspects of the product line, network design considerations, standards, and troubleshooting.