John Barnum Email & Phone Number

Milwaukee, WI, US

• Managed end-to-end Order-to-Cash (O2C) cycle for vehicle transactions, including intercompany and dealer orders, supporting $3B in annual revenue. Owned pricing implementation, system monitoring, and order processing.
• Optimized Order-to-Cash (O2C) processes: Identified and resolved I-Doc errors in SAP ERP, reducing order execution time by 15% and cutting manual intervention by 20 hours per week.
• Increased Revenue Recognition: Enhanced order management and inventory control systems, driving an additional $1M in monthly revenue recognition by improving order accuracy and tracking.
• Improved Fulfillment Efficiency: Collaborated with cross-functional teams to implement tactical initiatives, reducing past due fulfillment by 10% and ensuring alignment with key performance indicators (KPIs) and.
• Ensured Compliance and Audit Readiness: Led internal and external audits to validate controls and processes, achieving a 99% compliance rate.
• Enhanced Stakeholder Support: Delivered proactive troubleshooting and issue resolution for internal teams and dealer network, ensuring seamless operational performance and high satisfaction.

Milwaukee, Wisconsin, United States

• Led operational improvements within the Life Care Solutions Service business, supporting the installation and service operations for $6B in annual equipment orders.
• Process Optimization & Service Lifecycle Management: Spearheaded cross-functional initiatives to enhance shipment visibility, on-time delivery, service record management, and warranty compliance, driving operational.
• Data Centralization & Reporting: Identified data gaps and led the development of a centralized online portal, streamlining access to business information and improving service installation efficiency by 10%.
• Customer Experience Enhancement: Developed and implemented a "Welcome to GE" packet, significantly enhancing customer perceptions of GE Healthcare’s service quality and professionalism

Greater Milwaukee Area

• Led operational optimization projects for the Blood Pressure Cuff division, driving process improvements, cost management, and customer satisfaction across key initiatives.
• Process Optimization: Reduced project planning and initiation time by 25% through the implementation of Lean project management processes, improving overall operational efficiency while maintaining a strong focus on.
• Sales Growth: Partnered with the national sales team to execute hundreds of hospital blood pressure cuff conversion projects, contributing to an 8-10% annual sales growth and expanding market share.
• Team and Budget Management: Managed credentialing, performance, and assignment of technicians, overseeing a $350K budget and tracking financial metrics, resulting in a 15% reduction in technician costs.
• Customer Service Improvement & SLA Compliance: Streamlined customer service processes, achieving 100% SLA compliance, and boosting on-time task completion and team productivity by 20%.

Greater Milwaukee Area

• Managed the end-to-end order lifecycle for healthcare equipment, driving operational improvements and enhancing fulfillment processes to improve delivery accuracy and customer satisfaction.
• Order Fulfillment Optimization: Orchestrated the booking, delivery, and invoicing of $50M in annual Life Care Solutions equipment orders, achieving a 25% reduction in order fulfillment time and a 15% increase in.
• Training and Leadership: Served as a subject matter expert (SME) and led training initiatives for the Order Management team for 5 years, achieving 98% satisfaction and enhancing team performance.
• Process Improvement & Efficiency Gains: Developed a streamlined training framework and order booking process, reducing onboarding time by 50% and improving order accuracy by 25%, leading to increased operational.
• Cross-Functional Collaboration: Fostered strong relationships with sales, project management, and manufacturing teams to ensure timely delivery of healthcare equipment.