John Barnum Email & Phone Number

Center Valley, Pa

- Developed long and short-term marketing plans and strategies to increase revenue, maximize profit, and grow market share which led to a 4% growth in revenue in 149P.- Provided product management support for product portfolio including participation in product review,R&D, upstream activities, training, customer support, forecasting of units to be sold and the net sellingprice, inventory management and setting and management of budgets.- Increased brand awareness of EndoCapsule through digital marketing efforts, including: SEO, PPC,retargeting, revamped microsite and YouTube videos.- Refreshed print advertising efforts by publishing new creative ads to be placed in GI journals, postcardmailers and brochures.- Managed relationships of Health Care Professionals for use in marketing driven dinner programs,professional education courses and R&D activities.- Worked closely with the sales team to better understand their obstacles and created programs andpromotions to address those needs to help drive greater sales.

Center Valley, Pa

• Project manager of Field Support Services and TAC for new product introduction and new repair introduction processes.• Lead quality management technical writer and SME for Olympus EndoWorks software and EndoCapsule standard operating procedures and work instructions.• Created and lead a cross-functional team to analyze gaps in product offering to establish action items to repair all facets of the sales and service processes in order to stabilize the product and return to profitability.• Analyzed current processes for improvement in quality and performance of our field staff by developing new Work Instructions and checklists to ensure optimal productivity and customer satisfaction.• Worked closely with sales, marketing and service management on life cycle product development of each computer product offering to help understand the voice of the customer and roadmap of the product.

Elizabethtown, Pa

• Collaborated with sales force on new sales of Endoworks platform to hospitals and Endoscopy Centers, by performing complex product demonstrations and providing expert product knowledge, which led to increased sales of $750,000 annually and gained market growth in the territory.• Implemented all new hardware and software sales in a timely fashion by engaging the customer in weekly project meetings to go over scope of work and expectations, which allowed Olympus to bill for all goods and services that led to a high level of customer satisfaction and customer loyalty.• Drove software renewal contracts of all customers in order to provide excellent customer service and maintain patches and upgrades on the software by generating renewal contracts and maintaining key relationships, which resulted in 80% renewal retention and steady billable revenue for Olympus.• Validated, tested, and provided expert field knowledge for new product development by routinely traveling to corporate office to provide expert field knowledge on new product development so the customer would receive a reliable and stable product offering.• Integrated DICOM, inbound ADT interfaces and outbound results messages to a variety of EMR suites (EPIC, Cerner, Meditech, CPRS and others), by working closely with the facility IT project manager, which led to seamless medical record archiving for the physicians and accuracy with patient records.• Trained physicians and staff on the intricacies of the Endoworks program by delivering product demonstrations and conducting live training sessions to ensure complete product understanding, which produced smooth product transition and customer acceptability.

Elizabethtown, Pa

• Implemented new video and computer equipment by following strict FDA regulations and company technical bulletins to ensure proper installation, which provided full functionality and customer satisfaction with the product.• Mastered the product line of equipment by continuous self-improvement and study of each product, which allowed for excellent troubleshooting and repair of all products. This expert knowledge provided the customer with first call resolution and maximum product up time leading to an increase in customer satisfaction and loyalty.• Promoted twice in two years due to hard work, dedication, and expert product knowledge.

Harrisburg, Pa

• Addressed phone and desktop support for approximately 2000+ users which includes PC hardware, software and peripherals.• Assisted in implementing, controlling and monitoring network security measures by working closely with the IT networking team, which led to an increase of security awareness and protection.• Analyzed and resolved inter-connectivity and other problems that occur in a network environment.

Hershey, Pa

• Provided desktop support for approximately 500 users which included PC hardware / peripherals and software diagnosis.• Demonstrated leadership skills by training new Client Support Technicians which led to higher rate of ticket completion and customer satisfaction.

Cary, Nc

• Provided desktop support for branch staff which included PC hardware / peripherals and software diagnosis.• Implemented a high-speed Internet connection along with a file server for branch office which increased productivity and efficiency.