• Utilized analytical skills to process and review service request notifications that did not require certification of medical necessity.• Conducted research and analyzed data to respond to inquiries and determine the most effective response based on policy provisions.• Worked with patients, sites, and physician offices to investigate and resolve any pre-certification questions or concerns, utilizing problem-solving skills to identify potential issues.• Effectively communicated insights and findings to stakeholders, utilizing strong communication and interpersonal skills

• Developed and implemented quality management policies and procedures to meet ISO 9001 specifications, utilizing analytical and problem-solving skills to ensure compliance.• Analyzed data and provided high-quality reports to management and clients on a weekly, monthly, and quarterly basis, utilizing strong report-writing skills.• Recruited, interviewed, and hired quality personnel, utilizing management and organizational skills to build and maintain a skilled team.• Utilized attention to detail to ensure compliance with quality standards.