Managed and oversaw sales managers, account executives, retail sales representatives, and indirect partners in the Southeast region. Managed employee performance, monitored vendor performance, implemented process improvements, helped onboard and launch new retailers, supported new store openings, and promoted sales programs and contests.Select Accomplishments:• Collaborated with managers during the 2020 Q2 Covid shutdown to transition 75% of account executives to help staff local Spectrum stores, and launched a new bi-lingual grocer program in Florida, Ohio, and Kentucky that produced over 2K PSUs per month.• Grew retail sales quarterly in 2021 improving channel 20% through team coordination, strong partnerships, and new partner expansions.• Orchestrated re-launch of Big Box programs post Covid with partnership with Big Box leadership which helped SE team deliver incremental Q3/Q4 gains quarterly with 42K PSUs.• Partnered with launch of new retail partner that helped deliver 8k PSU sales and 600 Mobile sales in first 3 months of program. The successful program helped the Southeast 3PL program lead the entire country in Mobile PSUs in 2021. • Grew retail sales in the Southeast market 5% YoY from 2020 to 2021 through strategic staffing model and strong vendor partnerships.• Helped reshape SE retail program with vendor diversity by closing 15 sales offices, onboarding 7 sales offices, trialing new vendors, launching new points of distribution, and resizing vendor assignment.

Directed efforts of multiple vendors, regional managers, channel managers, district managers, sales associates across 236 corporate stores, D2D, Local Presence Centers, Big Box retailers, and indirect retailers dedicated to surpassing revenue targets via strategic allocation of talents and resources. Monitored performance, implemented process improvements, trained managers and team members, supported new store openings, and promoted sales programs and contests. Select Accomplishments:• Saved company $10M annually by collaborating in restructuring corporate wireless locations with alternative referral based staffing model for FiOS – bundled Internet access, telephone, and TV services operating over fiber optic network. Cut average cost per sale from $688 to $150.• Boosted D2D FiOS sales 35% YoY via enhancements in team coordination, strong vendor partnerships, and roadshow expansions.• Orchestrated re-launch of Big Box programs in Potomac region focused on Wal-Mart and Target, achieving 92K sales in one year – highest in program history. • Grew door-to-door sales in MD, DC, and VA by 25% YoY, delivering incremental gains quarterly in 2017 with 85K FiOS total sales – highest achieved in region. • Helped reshape retail program with implementation of digital transformation strategies.

Selected to drive launch of FiOS sales and referral program across corporate locations, overseeing 200 retail sites comprised of seven channel managers, eight territory managers, and 200 vendor managers as well as associates dispersed throughout NJ, PA, DE, DC, VA, and MD.Select Accomplishments:• Expanded 35 Local Presence Center stores in Mid-Atlantic region with commitment to customer experience excellence, generating over $2M revenue growth annually.• Achieved highest net revenue nationally totaling over $135M and lowest cost per acquisition nationally at 138% target from 2013 to 2015 through optimal vendor relations, gaps elimination, targeting of unprofitable locations, and boosting production.

Coordinated launch of FiOS sales platforms across Best Buy, Sam’s Club, BJ’s stores, malls, and 250 local wireless agents. Collaborated with managers in advertising operations across print and social media. Organized and developed customer workshops for testing of applications on smartphones and tablets.Select Accomplishments:• Maintained top sales ranking nationally in multi dwelling unit (MDU) revenues – totaling over 40K FiOS sales annually. • Played key role in forging profitable partnerships with ESPN on live events in retail locations as well as Washington Redskins, Capitols, and Wizards on special store events and appearances.• Pioneered establishment of first partnership with joint quad play in Norfolk, VA for FiOS and wireless promos – increasing broadband sales 43% versus 16% national average. • Saved over $450K annually in launch of set top box program in VA Experience store by eliminating the need to open another location and elevating experience store to #1 in FiOS retail sales annually.

Headed establishment of FiOS sales platforms across 236 corporate Verizon Wireless locations. Assisted in rollout of national fraud and validation group. Contributed to launch of retail training program.Select Accomplishments:• Saved over $60K in vendor costs through reimbursement of fraudulent charges with development of prevention process that served as foundation for current national fraud prevention program.• Led country in FiOS sales from 2007 to 2009, delivering over $119M new revenues annually – highest among 16 regional sales managers (RMS) nationally. • Catapulted FiOS brand presence from ten stores to 68 throughout FL, MA, RI, PA, DE, VA, and MD in seven months – achieving sequential YoY growth from $15K to $100K in two years.• Led turnaround of under-performing stores, boosting broadband sales 50% and closing year at 112% of target.• Generated 128% broadband business growth in Potomac YoY via development of strategic partnerships, increasing FiOS sales from $35K in 2007 to $79K+ in 2009.