•Developer test certified specialist.•Triage allocation for specific tasks in back end software adjudication. • Safely pilot and copilot autonomous vehicles for on road and closed course testing• Safely copilot autonomous trucks for on road and closed course testing• Log real time feedback regarding autonomy and platform performance during testing, to be delivered to the engineering team for further inspection.• Escalate operational blockers with suggested solutions.• Demonstrate positive impact at Aurora by working on cross-functional projects as time permits.• Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes.• Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora• Interact with the public as an ambassador for Aurora.• Update the dispatch team on the status of shift and route.• Record and review data via spreadsheets and other business-related applications• Ensure the operation and safety of trucks by daily routine checks (monitoring fluid levels, checking tire pressure, hose connections, etc.)• Perform ad-hoc projects such as truck delivery to new locations, testing and/or installing new equipment, etc.• Provide feedback to Operations and Engineering teams on vehicle processes and performance.• Collaborate with teams to follow collection and drop-off procedures on each journey.

• Use full keyboard and numeric pad. Enter data based on customer instructions and screen prompts. Acknowledge out of balance transactions. Complete all tasks by customer’s specified deadlines. Other assigned duties. • PC literate, Ability to work under pressure. Ability to complete work quickly. Ability to work in team environment. Ability to organize and set priorities. Ability to communicate effectively. Detail & Quality oriented. Ability to work with little supervision. Ability to work over when needed. Ability to detect and handle unusual situations. Ability to adapt to new methods in an automated environment. Ability to identify processor and remitter errors. • Ability to handle high volumes of work. Good hand eye coordination. Ability to grasp basic data processing concepts/procedures. Ability to solve problems logically. Ability to maintain minimum production standards. General understanding of Lockbox.

• Works with developers and the IT staff to oversee code releases and timely processing of applications.• Code development and review, source code management tools, code merging• Continuous integration tools, build status• Testing tools that provide quick and timely feedback on business risks• Artifact application pre-deployment staging• Change management, release approvals, release automation• Infrastructure configuration and management, infrastructure as code tools• Manage applications performance monitoring, end-user experience.

● Assist the community and help resolve inquiries empathetically, accurately and on timeBecome and remain knowledgeable about client’s products and community standards● Make well balanced decisions and personally driven to be an effective advocate for our communityStrong interpersonal skills, verbal and written communication skills and most importantly empathy● Display a strong bias to doing what’s right for our community in supporting the client’s missionInvestigate and resolve issues that are reported on client’s site such as requests for account support and reports of potentially abusive content● Respond to user inquiries with high quality, speed, empathy and accuracy● Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users● Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site● Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site● Review the reported content within agreed turnaround times and standards of quality● Identify inefficiencies in workflows and suggest solutions● Recognize trends and patterns, escalate issues outside the company policy to the global team.

● Interprets coded Alarm Signals received through automation and the telephone lines from subscribers' premises. Signals include, but not limited to, Fire, Duress, Holdup, Silent Panic, Medical, Critical Conditions, Intrusions and Burglary, Tamper, Undefined, Environmental, Open/Closes, Commercial Trouble and Supervisory Signals, and other hazardous conditions● Contacts the premise to verify Alarm Signals● Dispatches Police, Fire, Medical, Guard Services, Proprietary Security, and other emergency agencies● Reports Alarm Activity to subscribers' emergency contacts● Accurately, completely, and time logs and documents all calls and action and action in automated systems● Completes daily reports, forms, and other documentation in a timely and accurate manner● Provides excellent Customer Service● Transfers calls to appropriate departments for problem resolution● Notifies management of account irregularities.