John B. Email and Phone Number

Operated and managed my own business for 6+ years. Responsible for daily business operations including all aspects of fleet control and staff management. • Achieved excellent customer service metrics with an industry leading average Net Promoter Score of 90+ in an industry with an average of 12• Managed and co-ordinated a fleet of trucks, scheduling and routing 50+ residential and commercial deliveries per day utilizing manual routing methods, along with Truckstop, Circuit and Road warrior• Improved efficiency of routing process by 60% utilizing data feeds and creating automated spreadsheets • Experienced using Excel, Xero and MYOB to manage, analyse and prepare financial accounts. Digitized all business records.• Liaised directly with key internal and external stakeholders with a strong interest in generating solutions that deliver business outcomes and exceed customer expectations• Engaged in hiring, training and development of staff. Developed SOP’s, adopting best-practices as standards • Transferred freight using forklifts and manual methods, always ensuring operations were compliant with vehicle limitations, fatigue management and COR guidelines• Commercial and home deliveries of general freight, whitegoods, furniture, mattresses and ugly freight