John Biondi Email & Phone Number

Burlington, Ontario, Canada

Project Manager

Markham, Ontario, Canada

• Assisting with various Network Projects
• Keeping Projects on time as well as on budget.

Mississauga, Ontario

• Coordinate end-to-end circuit installation process including gathering technical data, costing, Senior Leadership approvals, purchasing, managing required project timelines, final verification of correct installation.
• Order Fibre and Ethernet circuits necessary for infrastructure requirements.
• Negotiate pricing agreements.
• Accountable for ensuring the existence of valid Master Service Agreements (MSAs) and Non-Disclosure Agreements (NDAs) between BlackBerry and telecommunication partners including AT&T, Verizon, CenturyLink, PCCW, TATA.
• Liaise with cross-functional internal technical stakeholders including network architecture, deployment, engineering, capacity planning and DCM/Cabling teams. Regular interactions withsite contacts and other supporting.
• Interface with site contacts and property managers regarding constructability of proposed alternatives including staged construction, preparation and review of Cable routing options.Key Accomplishment:

Mississauga, Ontario, Canada

• Summary of Skills And Qualifications:
• Project Lead as well as Single Point Of Contact for all BlackBerry Fibre, Ethernet and Internet Circuit Installations, Upgrades. I was Responsible for leading a team for delivery of end to end circuits, (from.
• Team comprised of one representative from each of the following (Subject Matter Experts):Network Architects/Deployment Engineers/Network Capacity Planners/Finance Rep./Legal Admin./Strategic Sourcing/Site Contact/s.
• Team Management, assigning tasks to Resources internally to BlackBerry or Co-ordinating external Resources via the Telco.
• Contract Management involving planning, gather signatures from Upper Management.
• Create Executive Summaries for Upper Management in order to gather approvals for the CEO.

Mississauga, Ontario, Canada

• Managed the implementation of multiple network projects simultaneously, including: - Developing and maintaining detailed project plans (Jira)- Managing project deliverables and associated timelines- Monitoring project.
• Standardized all code upgrades across networking equipment throughout the organization to enable faster outage resolution and decrease expenses.

Waterloo, Ontario, Canada

• Accountable for overseeing the quality of the ticket management process.
• Support the creation and implementation of company policies and procedures that directly impact the successful delivery of the change management process.
• Reviewed daily requests for production changes to ensure compliance with corporate change management and IT policies and standards.
• Coordinated and facilitated change review meetings with key stakeholders and change request owners.Key Accomplishment:
• Aided in the process of implementing changes during the day that were low risk.
• Created documents and group templates to work within Remedy to aid in information gathering for both service teams and the Networking Team. This was an effective process that saved both time and money.

Waterloo, Ontario, Canada

• Drive employee engagement with a focus on collaboration between internal Networking and Relay teams.
• Gather information for the Incident Management Team to facilitate root cause analysis. Document and introduce changes based on findings.
• Improve the customer experience by working collaboratively with internal departments in BlackBerry to expand operations while minimizing the potential for outages.
• Build and develop action plans to achieve departmental objectives/goals.Key Accomplishment:
• During a time of high corporate growth, created and documented the organizational process for adding data centers globally from a networking perspective. All service teams leveraged this process.

Mississauga, Ontario, Canada

• Provided leadership to the Network Operations Centre (NOC), including hiring and training of new team members.
• Point of Contact for networking escalations.
• Implemented code upgrade for Catalyst Switches.

Waterloo, Ontario, Canada

• Proactive network surveillance on a 24/7, 365 basis.
• Troubleshoot alarms generated by NTW Gear (Cisco) Routers, Switches, Firewalls (FWSM/PIX/ASAs), (F5) Load Balancers, and IBM Chassis switches.

Mississauga, Ontario, Canada

• SITA: Network Analyst
• Proactive surveillance of an extensive CISCO based Campus Area Network on a 24/7 365 basis. Troubleshoot alarms generated by Cisco Catalyst 6500 and 3500 series switches, Wireless BlueSocket Switches, Cisco access.
• Monitored alarms generated by fibre optics for core ring devices utilizing Cisco Transfer Manager.
• Performed impact analysis on newly installed customers and switches.
• Airport Secret Security Clearance authorized.

Mississauga, Ontario, Canada

· Monitor and Troubleshoot Managed Services for there Clients as well as there internal day to day Operations, in a on-call 24/7 LAN/WAN environment.· Accountable for surveillance, as well as isolating and troubleshooting Windows Unix and Linux Operating system issues.· Also responsible for troubleshooting routers and switches. Work with engineering &.

Montreal, Quebec, Canada

• Bell Nexxia:
• Responsible for surveillance, isolating and troubleshooting a wide range of network issues in a multi-protocol, multi-vendor environment.
• Sample of clients: Department of National Defense (DND); GeNet (GETIS); BEBN; Bombardier, Alcan.
• Level II (Secret) Security clearance authorized.

Pointe-Claire, Quebec, Canada

· Online support for Novell GroupWise 4.0 and 5.0 messaging system for customers across North America.

Montreal, Quebec, Canada

· Installation and maintenance of Microsoft Windows NT networks, Windows ‘98 networks, and Novell networks.· Troubleshooting all network services, including local and network printers, servers, workstations, 10/100 base-T hubs.

Montreal, Quebec, Canada

· Installation, troubleshooting and maintenance of hardware and software for LAN, including server, workstations, and printers.

Massachusetts, United States

· Planning, installation, and support of LANs/WANs for various clients.

Montreal, Quebec, Canada

· Assembled and tested hardware and software for nuclear gamma radiology equipment.