I drive talent acquisition and operational excellence across Washington, Idaho, Oregon, and Alaska, overseeing a dynamic team of over 300 professionals across 7 districts and 48 offices. As a trusted consultant to the CEO, I provide insights on personnel strategies, harnessing data to inform leadership on key recruitment challenges. My leadership has propelled the organization to surpass annual performance goals by over 25% for two consecutive years, marking a significant turnaround from the previous five-year trend. I spearhead an innovative leader development program that enhances processing efficiencies through cutting-edge training methodologies, while effectively managing a multi-million-dollar budget to ensure sustainable growth. By fostering collaboration with local businesses and community leaders, I strengthen our talent acquisition network, enhancing brand visibility and increasing recruitment success. My strategic oversight in monthly and long-range planning ensures operational alignment and responsiveness in a geographically diverse organization, prioritizing the welfare of 300 soldiers, families, and DA civilians.

In my role as Senior Operations Manager, I directed daily operations for Healthcare and Chaplain Recruiting, serving as the key advisor to the operations director and CEO across the U.S. and its territories. I led a transformative process improvement initiative that empowered 800 employees to systematically assess and enhance their operational processes, resulting in measurable efficiency gains and a smoother onboarding experience for new hires. I successfully spearheaded the Medical Corps Direct mission, driving the organization to achieve a historic high in mission accomplishment, even in the face of challenging goals set by the MRB. As a vital liaison between the Health Services Directorate and five subordinate organizations, I simplified the interpretation of complex policies and regulations, ensuring that all stakeholders were well-informed of the Medical Commissioned Officer On-Boarding processes. Furthermore, I crafted and implemented comprehensive talent acquisition policies tailored for a diverse team of 800 specialists, which facilitated the consistent hiring of 1,500 healthcare professionals and 345 chaplains annually. My analytical approach to report generation and industry trends illuminated process optimization opportunities, while the training program I designed for leadership teams became the benchmark for developing 16 operational units nationwide. By developing tools that accurately forecasted talent acquisition needs, I aligned business requirements with outcomes, ultimately enhancing strategic decision-making and the long-term success of the organization.

As the Senior Operations Manager at USAREC, I orchestrated all aspects of internal and external communications, ensuring that procedural guidance reached every employee efficiently. I cultivated enterprise-level relationships across multiple major commands, which enhanced collaboration and streamlined operations. My role involved compiling and reporting statistical data critical for Army-wide operations, ultimately improving decision-making processes.I spearheaded the development and compliance of operational tasks, overseeing the creation of USAREC plans and orders that shaped strategic direction. By supervising the quality control of Operations Update Assessments from subordinate organizations, I ensured accuracy and consistency in reporting.I enhanced synchronization of all senior leader engagements weekly, expertly managing interactions across a geo-dispersed organization. My efforts led to the development of the Commanding General's automated Situational Report, achieving a remarkable 45% reduction in processing time and boosting efficiency. Additionally, I refined brigade processing times for OUA and EXSUM reports by 55%, significantly expediting operational responsiveness.Through effective oversight of 539 tasks, I facilitated the completion of 22 critical missions from the Headquarters Department of the Army and TRADOC. I also innovated the task assignment matrix for six brigades, clarifying roles and responsibilities and fostering accountability. My contributions not only optimized operations but also empowered the workforce to perform at peak levels while bridging the gap between HQ USAREC and TRADOC.

Oversaw daily operations of an Army Recruiting Company across three offices in Kentucky, leading a dedicated team of 32 employees. Set and enforced high standards of conduct and professional development, resulting in a 122% year-to-date mission accomplishment. Delivered comprehensive training programs that enhanced full-cycle recruiting initiatives while fostering a culture of continuous improvement. Cultivated strategic partnerships with business-to-business entities, which expanded our talent acquisition networks and bolstered recruitment efforts, contributing to a 6% increase in market share with 54 contracts secured. Aligned organizational strategies with executive leadership goals by effectively planning and synchronizing facilities, equipment, and innovative marketing strategies, thereby promoting community awareness and engagement. Our efforts culminated in the company being ranked #6 of 54 in the Brigade and achieving recognition as #1 in the Nashville Battalion and #3 in the 3rd Brigade. Contributed to the organization’s status as one of the top three companies in the Midwest by averaging a 1.2 write rate and ensuring smooth transitions for 11 new Soldiers into operations.

In my role as an Army Recruiting Office Manager, I supervised a dynamic team of 10 personnel, driving adherence to recruiting operations and regulatory guidelines while aligning our efforts with organizational goals. I delivered comprehensive training sessions on interview techniques, marketing strategies, and networking, equipping my team with the essential skills to excel in a competitive environment. Through targeted recruitment initiatives, I exceeded organizational goals, engaging high-caliber candidates and achieving a remarkable 27% increase in quality enlistments compared to the previous year. I fostered a culture of excellence, mentoring my team to enhance performance and streamline our recruiting processes, successfully reducing enlistment time for Regular Army and Army Reserve applicants by 28 days. My dedication to recruiting excellence was recognized, ranking me in the top 5% of 1,300 Soldiers on the Master Recruiter Badge competency test. Additionally, I initiated a strategic partnership with the 25th Infantry Division's Sergeant Audie Murphy Association, providing enhanced career opportunities for USAREC Soldiers.By leveraging innovative approaches, I integrated social media strategies, resulting in over 150 leads and three successful enlistments. My efforts also included training over 326 Honolulu JROTC cadets on medical first responder procedures, reinforcing community engagement and leadership development. Under my leadership, the Kapiolani Recruiting Station consistently outperformed its market, solidifying its position as a leader in enlisting top talent. My commitment to achieving and surpassing recruitment objectives directly contributed to a staggering 350% increase in Senior Enlistments from the previous year.

As the Regional Equal Opportunity Advisor for the Mid-West, I spearheaded initiatives that enhanced equity and inclusivity for over 3,000 Soldiers, DA Civilians, and Family Members. I advised the CEO and Deputy CEO on critical equal opportunity matters, developing comprehensive policies and innovative training programs that aligned with best practices and compliance standards. Through systematic inspections across 61 subordinate organizations, I provided strategic oversight to 69 equal opportunity leaders, ensuring the effective implementation of initiatives that fostered a respectful workplace.I orchestrated the Equal Opportunity Leaders’ courses, training 72 leaders who were equipped to elevate standards of conduct and understanding within their units. My leadership in planning and executing Fort Knox’s African-American/Black History Month observance received commendation from the Commanding General for its outstanding execution, thus reinforcing community engagement and awareness.My advisory role supported commanders and investigating officers on formal and informal complaints, leading to a notable result of zero formal Equal Opportunity complaints under my guidance. Additionally, I conducted extensive command climate assessments across the organization, enabling commanders to implement informed changes that improved operational effectiveness. Through astute resource management and innovative strategies, I successfully reduced travel costs by over $8,500 while maximizing program impact, solidifying my reputation as a knowledgeable and resourceful Equal Opportunity advisor in the command.

As the leader of a dynamic U.S. Army recruiting office, I directed a team of three personnel and drove our operations to exceed organizational goals while preparing civilians for military service's rigorous demands. My extensive knowledge of recruiting strategies, interview techniques, and public speaking established robust compliance with regulatory guidelines, enhancing team performance and efficiency. I accomplished 129% of our recruiting mission during the rating period, earning the distinction of ranking #1 among seven peers. Under my leadership, our station's recruiting operations emerged as the most efficient in the company, significantly contributing to a 28% increase in contract enlistments. I maintained a 95% retention rate of Future Soldiers, ensuring their successful transition to Basic Training, far exceeding industry standards. By fostering strong partnerships with assigned high schools, I transformed community relations and expanded our recruitment pipeline. Additionally, I developed a comprehensive training program that equipped 84% of Future Soldiers with advanced promotions, showcasing my commitment to their success and growth. My consistent track record of 100% mission accomplishment over three consecutive years reflects my strategic approach to recruiting and talent management.

As a dedicated Administrative Support Specialist for an Advanced Individual Training Battalion, I provided vital administrative oversight for over 1,400 soldiers and 86 staff members across five companies. I expertly reviewed correspondence to ensure compliance with regulatory guidance, processed all personnel and finance actions, and liaised effectively with various outside agencies, enhancing interdepartmental communication. My commitment to excellence enabled the S-1 section to exceed DFAS standards for processing timely actions, achieving a remarkable 99% accuracy for three consecutive months.I consolidated daily, weekly, and monthly reports, driving operational insights that informed decision-making and improved departmental efficiency. As the Records Management Coordinator and PERSTEMPO Manager, I implemented a comprehensive database to track accountability of personnel actions, which significantly improved processing times by 30%. In my role as Equal Opportunity Representative, I maintained high morale and retention, evidenced by commendable ratings during the BDE OIP with an impressive retention average of 166% over two quarters. My proactive management ensured 100% NCOER timeliness and the top E-MILPO accuracy rate on the installation. Additionally, I trained soldiers in the Army Human Resource System, enhancing overall Soldier in-out processing efficiency. I successfully maintained 25 computer systems valued at over $75,000 as the Detachment ISSO with zero late transactions while flawlessly overseeing finance and personnel actions for 1,500 soldiers. My cross-training initiative for three civilians ensured a seamless transition during military-civilian conversion, while my meticulous tracking of AIT soldiers during the Christmas Exodus resulted in 100% accountability and zero incidents.

As a dedicated Human Resource Specialist in a Combat Engineer Battalion of 312 personnel, I championed the training, morale, and welfare of 6 Soldiers, fostering a resilient team environment that elevated operational readiness. I meticulously maintained personnel accountability reports and ensured the integrity of the Superserver SIDPERS III database, achieving 100% accuracy in performance reviews, awards, and personnel actions. By developing model reports, I streamlined awards processing timelines, empowering company operations sergeants to optimize workflow.In my role as Records Management Coordinator, I cross-trained every Soldier within the PAC team in Finance, Awards, and NCOER preparation, cultivating a versatile and proficient workforce. During NTC Train-up and Rotation 02-05, I ensured 100% accountability of all assigned equipment, enhancing mission success in challenging conditions. My expertise with the Digital Battle Tracking System guaranteed consistent connectivity during demanding field training exercises, enabling real-time operational decision-making.As the Primary Mail Handler during combat operations, I led convoy missions, ensuring secure and efficient communication flow. I conducted 24-hour operations for three weeks prior to deployment, demonstrating resilience and commitment under pressure. My leadership style fostered a climate of initiative and mission accomplishment, directly benefiting Soldier welfare. Additionally, I expertly instructed on the M203 range and oversaw small arms qualification as NCOIC, maintaining a zero-injury record. My diligence in processing combat awards and redeployment packets ensured the battalion's 100% compliance, effectively managing over 500 awards in theater and bolstering morale across the unit.

As an Administrative Specialist, I ensured the timely processing of personnel actions and finance transactions for 105 employees, streamlining workflows that enhanced operational efficacy. I played a pivotal role in the Command Inspection program, spearheading initiatives that led to a commendable rating and reinforced compliance through meticulous records management. As the Records Management Coordinator, I maintained up-to-date administrative files, optimizing accessibility and accuracy. In my capacity as the primary mail clerk, I skillfully managed all mail for over 150 recipients, ensuring prompt delivery and organization-wide communication. I successfully trained four new mail clerks, leading them to achieve first-time passes on the U.S. Postal exam, while also mentoring four NCOs in processing awards and finance transactions. My contributions not only elevated team performance but also fostered a culture of continuous improvement within the organization.

Attended Basic and Advanced Individual Training for the Army

As a Delivery Operations Coordinator, I developed and maintained comprehensive delivery reports that tracked project progress, ultimately enhancing visibility and ensuring timely project completion across multiple initiatives. I designed and implemented an onboarding template for interns that streamlined the onboarding process, reducing ramp-up time by 30% and fostering an environment conducive to immediate team integration. Utilizing Asana, I created and optimized workflows that significantly improved task management, leading to a 25% increase in overall team productivity. I built and organized Confluence pages, centralizing project documentation which improved knowledge sharing and access for all team members. By constructing Gantt charts for project planning, I aided in effective resource allocation, positively impacting project timelines. I provided essential support on various delivery projects, coordinating efforts that resulted in a 15% enhancement in project execution efficiency. Additionally, I compiled and disseminated weekly reports that kept stakeholders informed of project statuses and critical updates, strengthening communication and collaboration across the board.