John Blake Email & Phone Number

158 West 27Th Street, New York, Ny 10001

Representative within Customer Experience Department responsible for servicing of 10 different plans with deep product and advertising knowledge.Assisting subscribers with their subscription plans and orders via Zendesk and through outbound calls, at request.Responsible for review of negative agent feedback and subsequent outreaches in attempt to resolve any outstanding issues.Providing product and subscription recommendations to new users while ensuring their experience is positive and enjoyable.

Greater Boston Area

• Assisting member’s with their health care coverage and applicable cost share expectations via email. • Handling of email inquiries from all commercial health plan members, both simple and complex, with an average of 50-60 emails a week, not including email chains that may occur.• Documentation of all outbound and inbound communications, both via phone and email. • Assisting partner departments with various outreaches and projects. • Assisting with member walk-ins for those wishing to speak to a representative in person.

Greater Boston Area

• Assisting member’s with their health care coverage and applicable cost share expectations. • Handling of calls from a variety of members, including those under government funded programs, while maintaining a company standard of at least 6-7 calls per hour.• Assisting member’s with claim’s reprocessing and review as well as with exception payments and the like. • Key player in assisting with training of new hires through means such as, but not limited to:- Training new hires in live-call handling via side-by-side sessions- Acted as a senior representative by showing new hires what is expected of a fully-trained representative

Greater Boston Area

Temporary worker assigned to a variety of task within different organizations across the Greater Boston Area. Most notable organization worked with was the Massachusetts Medical Society.

Greater Boston Area

• Assisting physicians and other customers with renewing and ordering of subscriptions. • Responsible for dispensation of physicians’ quarterly medical examinations in a timely manner.• Responsible for written receipts of payment as well as letters of refunds and cancellations. • Detailed record keeping of all calls and interactions with any and all customers. • Handling of sensitive personal information in both a discrete and professional manner.

Burlington, Massachusetts

• Improved social media marketing engagement by detailing new execution of company Twitter, Facebook, and LinkedIn postings, as well as aesthetically redesigning content layout/description• Reintegrated company’s E-Learning products written content into Articulate Storyline 2, as well as redesigned the dynamic/mechanical and visual aesthetic content. Allowed more opportunities for user engagement and interactivity that was previously absent from the product

Burlington, Ma

• Improved social media marketing engagement by detailing new execution of company Twitter, Facebook, and LinkedIn postings, as well as aesthetically redesigning content layout/description• Reintegrated company’s E-Learning products written content into Articulate Storyline 2, as well as redesigned the dynamic/mechanical and visual aesthetic content. Allowed more opportunities for user engagement and interactivity that was previously absent from the product

Fordham University Salice-Conley Hall

● Monitored and reported student judicial affairs in a variety of cases and scenarios ● Responsible for 15% of student residential dorm programming in a building with over 250 students● Developed a strong sense of conflict management by fostering a better sense of community for residents● Assisted residents in personal affairs, roommate disagreements, and living conditions as well as documentation of room conditions upon move-in and move-out

Fordham University Rose Hill Campus

● Provided transport of various members of Fordham University on campus with an average of 60-80 passengers per shift and 12,000-15,000 over a three-year period without incident or accident

Allston, Massachusetts

● Documented the record keeping of registers and inventory for 3 years without more than a +- overage of 2$ on my register.● Organized delivery and catering services for customers● Off-site marketing and advertising during company’s two-year expansion towards a second storefront