John Bolin Email and Phone Number

• Responsible for customer care of Sam's Club (U,S and Mexican), B.J.'s, Trader Joe's , Dollar Tree, Dollar General, PriceSmart and a dozen other smaller customers. Actively manage customers worth about 60 million USD for CM.• Use Wal-Mart’s Retail Link to generate reports for Sam’s Club on inventory, sales trends, in stock, etc. Manages Sam’s Club,s inventory of CM products through Sam’s Club's GRS and OMS systems. Manage deployment of rotational business as well as everyday skus over… Show more • Responsible for customer care of Sam's Club (U,S and Mexican), B.J.'s, Trader Joe's , Dollar Tree, Dollar General, PriceSmart and a dozen other smaller customers. Actively manage customers worth about 60 million USD for CM.• Use Wal-Mart’s Retail Link to generate reports for Sam’s Club on inventory, sales trends, in stock, etc. Manages Sam’s Club,s inventory of CM products through Sam’s Club's GRS and OMS systems. Manage deployment of rotational business as well as everyday skus over snack, breakfast and bake categories, Sam's Club business has increased by a factor of four under my watch. • Responsible for reviewing all orders for to verify they meet CM shipping and financial requirements as well as inventory availability. • Previously responsible for all Costco domestic and international business, Prepared commercial invoices for export and worked with international shipping companies to expedite orders where needed. • Studying for APICS Supply Chain Professional Certification.• Leading an internal team to to create a process that tracks and elevates visibility on events (promotions, new item launches, rotations) with a goal of driving down costs and improving service levels.• First line of defense in solving customer needs as well as creating processes to meet important customer and Continental Mill’s metrics.• Work with CM Project Managers to articulate specific customer requirements and optimal deployment strategies, Coordinate with Continental Mills Quality Assurance, Legal, Finance, AR, Demand Planning, Production, Transportation and Shipping teams. Have worked extensively with contract manufacturers producing CM product.• Previously worked in the Industrial Division. CM product was used an ingredient by Simplot, Heinz, Cavendish, Tyson and Pilgrim's Pride. The product had to be delivered to the customer's facilities as promised or their plants would shut down. It never happened under my watch. Show less

• Managed customer relationship in Commercial Print, Digital and Sign business units. I was responsible for answering customer inquiries, problem solving, shipment tracking, claims processing, technical assistance, and order entry and price quotations for distributors.• Duties included upselling customers to higher margin product when possible. Had to be able to explain the features and benefits on both stock product and custom manufactured product.• Generated both simple and complex… Show more • Managed customer relationship in Commercial Print, Digital and Sign business units. I was responsible for answering customer inquiries, problem solving, shipment tracking, claims processing, technical assistance, and order entry and price quotations for distributors.• Duties included upselling customers to higher margin product when possible. Had to be able to explain the features and benefits on both stock product and custom manufactured product.• Generated both simple and complex pricing quotes for distributors on special jobs. Responsible for getting the business and maintaining an acceptable product margin.• Trained as an ISO Internal Auditor. Regularly audited different departments within Avery Graphics.• Key team member in 8 separate Horizon 1 teams. Horizon 1 teams are created to meet incremental sales goals within 100 days. Lead an H1 team to regain market share of HP Indigo business. Resulted in an increase of Indigo sales by 30% over a year period.• Participated in a Kaizan event to reduce waste of sign material in inventory.• Responsible for order entry for both standard and custom constructions. Achieved a less than a 1.0 % order entry error rate. • Internal Sarbanes Oxley tester for the Hamilton, OH facility. Show less

• Responsible for customer business development for more than 200 distributors with 15 million dollars in revenue. Sold to Janitorial, Foodservice and Office Coffee distributors. Increased sales over 5-6% annually.• Liaison between Convergys and Procter & Gamble Central Region. Participated in Procter & Gamble Quarterly Regional Meetings. Traveled with Central Region Operations Manager to key accounts to devise yearly joint business plans to increase account penetration.… Show more • Responsible for customer business development for more than 200 distributors with 15 million dollars in revenue. Sold to Janitorial, Foodservice and Office Coffee distributors. Increased sales over 5-6% annually.• Liaison between Convergys and Procter & Gamble Central Region. Participated in Procter & Gamble Quarterly Regional Meetings. Traveled with Central Region Operations Manager to key accounts to devise yearly joint business plans to increase account penetration. • Provided inside sales perspective to Strategic Business Segment or Assistant Brand Managers for new marketing program development and implementation.• Created promotions for distributors by administering Brand Development Funds. Used the funds to launch new Procter & Gamble products. Analyzed distributor velocity reports for new sales opportunities to their customers.• Arranged and attended distributor food shows and sales meetings to increase end-user demand. Did many on the spot sales to restaurants, nursing homes and schools at the food shows. My involvement in these shows would typically result in sales increases of 20-30% over a 6 month time period at the distributor.• Trained new personnel at Convergys on Procter & Gamble Full Account Manager functions as well as key business segments within Commercial Procter & Gamble.• Maintained and updated Convergys data base on sales calls. Also maintained Procter & Gamble’s Salesforce.com database on my accounts. Show less