Centre Leader for Managed & Supported Workspaces. Building community driven environments in Stockport Business & Innovation Centre (SBIC) & Merchants House (MH). I have responsibility for sales, marketing, ops, finance and commercial performance of the Centres. I am delighted that both have remained open and safe for business and activity is increasing. The strength of our community is evidenced by our post COVID occupancy rates of 95% and 100% in SBIC and MH respectively. I am equally proud of the support we provide to, and the feedback we receive from our customers, with an average 95% satisfaction rating from 4 annual surveysMerchants House is a great location for creative businesses, located in the heart of Stockport, directly opposite the Victorian Market Hall. Currently fully occupied. Oxford Innovation provides a range of services to innovative businesses, including start-ups, SMEs and large corporations. We are the UK’s leading operator of Innovation Centres! We run Investment Networks that link investors with businesses seeking funding and deliver a comprehensive range of Innovation Services to ambitious, technology-intensive companies across the UK.Previously a Head of Customer Service with experience working at Board level, resolving challenging customer service issues. A senior manager for over a decade with strong interpersonal skills & hands-on experience in leading Contact Centres. Adept at building effective relationships with colleagues, customers & external groups, such as the Postal Watchdog; Postwatch. Excellent motivator, coach & mentor. Specialties: Achieving and exceeding targets.Sales conversions and customer retention.Effective Leadership-delivering results through people engagement.Business and Consumer Customer Service- operational management.Budget and financial control.Experienced Trade Union negotiator.Managing external operational relationships with various government bodies.