Lead department dedicated to partnering with U.S. account teams servicing key national and regional customers regarding all aspects of Payment System Integrity. Conduct detailed reviews of customer fraud / operational performance designed to develop strategies to enhance business opportunity while effectively managing risk. • Implemented and chaired MasterCard’s U.S. Consumer/Commercial Fraud Advisory Councils comprised of key U.S. issuers/acquirers focused on tactical and strategic risk issues. • MCW board representative on the Financial Services Roundtable of the Identity Theft Assistance Center, dedicated to providing consumer victim assistance, identity management services and development of industry best practices to ensure the safety of sensitive consumer data. Represented MCW on the Consumer First Coalition to address Synthetic ID fraud through a public/private sector partnership with the payment industry and U.S. government to develop systems and leverage nonpublic information to access risk and protect consumers.• Industry leader in management of account data compromise (ADC). Managed all Cyber/ADC events affecting the payments industry over a 10 year period from identification, to customer notification of risk, to remediation.

Led team of 20+ staff responsible for development and global management of fraud control and performance integrity (compliance) programs, inclusive of audit and investigation of acquirers, merchants and processors regarding fraud, chargebacks, and reputational risk issues. • Managed multi-million-dollar revenue stream through enforcement of performance integrity (compliance) and customer recovery initiatives, inclusive of forecasting, budgeting, and collection of funds. • Member of International Security Committee (ISC)/Global Fraud Advisory Council (GFAC) since 2000. Worked in collaboration with global customers to manage ongoing and emerging risk. • Led numerous ISC/GFAC customer subgroups to address critical issues of merchant collusion and cyber/account data compromise and established rules, policies and remediation & recovery efforts to manage same.• Maintained an ongoing management role as Chair of the FCACP Information Flow Working Group. Ensured proper communication in the private sector and with multiple state/federal governmental agencies by facilitating the sharing of latest trends in the common goal of eradicating the commercial viability of global child pornography.• Cross functional team/voting member of the MCW Customer Risk Management Committee focused on customer credit risk management and financial performance. Make recommendations to executive management to mitigate global corporate risk.