U.S. Region Head, Vice President Payments System Integrity & Customer Performance/Engagement
CurrentLead department dedicated to partnering with U.S. account teams servicing key national and regional customers regarding all aspects of Payment System Integrity. Conduct detailed reviews of customer fraud / operational performance designed to develop strategies to enhance business opportunity while effectively managing risk. • Implemented and chaired MasterCard’s U.S. Consumer/Commercial Fraud Advisory Councils comprised of key U.S. issuers/acquirers focused on tactical and strategic risk issues. • MCW board representative on the Financial Services Roundtable of the Identity Theft Assistance Center, dedicated to providing consumer victim assistance, identity management services and development of industry best practices to ensure the safety of sensitive consumer data. Represented MCW on the Consumer First Coalition to address Synthetic ID fraud through a public/private sector partnership with the payment industry and U.S. government to develop systems and leverage nonpublic information to access risk and protect consumers.• Industry leader in management of account data compromise (ADC). Managed all Cyber/ADC events affecting the payments industry over a 10 year period from identification, to customer notification of risk, to remediation.