John Branson Email & Phone Number

Saugus, Ma, Us

Boston, Massachusetts, Us

London, England, Gb

Boston, Massachusetts, Us

Boston, Massachusetts, Us

I work with new and existing customers to both learn their business processes and configure their Spiro database to best suit their needs. While learning about the customer and their business, I must take into account how we can grow and build that business with Spiro. This leads to discussions on expanding the use of Spiro throughout their company and making sure they stay Spiro customers as long as possible.I have also taken on a lead role integrating a customer's database (Spiro or existing) with external software. These types of integrations require the use of middleware products such as Zapier, Workato, G-suite and Tray.io.

Boston, Massachusetts, Us

I work with new and existing users of Quick Base, teaching them the basics of how to use the software. In addition to that, I offer business reviews and best practices while building out their application; to ensure that their business is translated over to Quick Base properly and efficiently.While blueprinting their application I field questions about third-party integrations and help facilitate those where possible. This involves working closely with Quick Base verified partners for software integrations and manage the relationship between them and my customers. This involves project management skills on the Quick Base side and collaborating with the customer and partner to meet set deadlines.I provide security reviews for new and existing customers when requested, and for questions I can't answer I work with our Security and Compliance team to bring up-to-date information to the customer.

Boston, Massachusetts, Us

My main goal as a Customer Success Manager is to ensure that everyone in my book is engaged with and has success with Quick Base. Below are a myriad of ways I achieve this.• Manage a book of 250+ accounts, totalling 500K in monthly fees• I work closely with our Account Executives and Engineers to monitor account health and promote company growth by providing knowledge of the software and how their business translates.• I connect with my customers every day to ensure that they have continued success with our software. Our discussion include new use cases for Quick Base, business reviews, long term company goals, creating and maintaining business relationships with customers, as well as end-user adoption throughout their company.• We also perform on-site visits with our customers; which serve to strengthen our working relationship and further their knowledge of Quick Base • Improve communication and business practices between our Customer Success organization and the support team.

Boston, Massachusetts, Us

During my tenure as a Tier 2 technical support representative for QuickBase, I provided software support to higher profile clients, such as Wal-Mart, Tesla, FedEx, Sprint, etc., and also help in the engineering of applications using the QuickBase software as a platform.My primary duties include:• Technical support for QuickBase software and applications• Tier 2 support with larger accounts that require a lighter touch and more care• Working release shifts to ensure that software patches are deployed without issue• Customer Account Management• Customer Relations• Technical and application engineering• Working with a close team to problem solve application and software issues, as well as best practices to deal with customer's and their accounts• Billing. Third-party billing; specifically Zuora• Within QuickBase I write formulas to perform certain functions that are useful to the client's specific needs• HTML and XML coding• Working with various software development firms who serve as verified partners of QuickBase to both troubleshoot their issues as well as their clients issuesWhile working for QuickBase I've developed a stronger sense of teamwork and problem solving skills. Working directly with clients, both small and large businesses, has honed my ability to perform customer relations at a high level. On the technical side of things, I've become more familiar with software that works using SQL on the backend, as well as becoming familiar with using our server log tool to troubleshoot performance issues.