Stephen M. Email & Phone Number

Houston, TX, US

• As a Senior Implementation Consultant at Quick Base, I am responsible for driving strategic growth and revenue through leading the pre-sales phase of the implementation process. I leverage my expertise in project.
• Provide leadership and direction to cross-functional client teams to ensure successful implementation of Quick Base products and services, acting as the primary point of contact and subject matter expert
• Develop and execute customized implementation plans that align with the client's business goals, utilizing my deep understanding of Quick Base to drive revenue growth
• Act as a thought leader, constantly seeking out new industry trends and best practices to improve internal processes and procedures for the pre-sales team
• Lead the design and delivery of pilot builds and conversions, resulting in increased annual recurring revenue (ARR)
• Maintain strong relationships with clients to ensure customer satisfaction and retention, leading to increased ARR through renewals and upsells.

Remote

• As an Implementation Consultant at Quick Base, I lead the pre-sales phase of the implementation process, combining project management and customer success management responsibilities. I work closely with clients to.
• Act as the primary point of contact for clients during the pre-sales phase of the Quick Base implementation process, combining project management and customer success management responsibilities
• Collaborate with clients to gather and analyze their business requirements and develop a customized implementation plan
• Lead the configuration and customization of Quick Base application demos to meet clients' specific needs, leveraging development skills as needed
• Work closely with the sales team to identify opportunities for upselling and cross-selling Quick Base products and services
• Stay up-to-date with the latest Quick Base features and best practices to provide the highest level of service to clients during the pre-sales phase

Houston, Texas Area

• Providing development and data analytic solutions for the EDI Department and the M.D. Anderson Institution.
• Act as the primary point of contact for clients during the implementation and ongoing use of Quick Base solutions
• Leverage full-stack development skills and expertise in data analytics to create customized solutions that meet clients' specific needs and goals
• Utilize Quick Base expert builder certification to design and build efficient and effective workflows and applications
• Provide hands-on support and training to clients to ensure they are able to effectively use Quick Base and achieve their desired outcomes
• Collaborate with clients to gather and analyze their business requirements and develop a customized implementation plan

Houston, Texas Area

• Driving innovation and success across multiple departments. Provide high-level expertise in the fields of QuickBase Application Development, Sharepoint Development, Desktop Support, and Inventory Management. Trained.
• Led and managed complex projects as a Support Analyst, successfully delivering IT solutions and services to meet the needs of clients
• Managed the maintenance and refresh of over 1000 devices, including computers, printers, tablets, and phones, to ensure optimal performance and usability
• Collaborated with clients and cross-functional teams to drive organizational success through interdepartmental projects
• Provided mentorship and advanced expertise to colleagues to improve the efficiency and effectiveness of the IT department
• Trained end-users on the use of devices and applications, empowering them to effectively use technology and reducing the need for support tickets

Alvin, TX

• Provided influential leadership, coaching, and mentorship to departmental teams and lead effective staff training programs; delegate work assignments and prioritized tasks. Manage over 3,000 computers, mobile devices.
• Successfully led the entire Desktop Support Team as Team Lead
• Implemented strategies to minimize organizational expenditures and streamline daily operations, including restructuring the remote imaging process to eliminate the IT department and deliver rapid service
• Played a key role in the integration and implementation of the company's new antivirus policy and software, including packaging software for remote deployment in Altiris and creating remote imaging services
• Authored a companywide policy for images and developed software licensing and procurement policies, providing executive-level support and directing all operations
• Demonstrated strong management skills by minimizing labor costs and vendor expenses through effective system development, successful negotiations, and timely application management, resulting in reduced overtime costs.

• Highly skilled IT Coordinator with a strong track record in managing complex and highly-technical projects, achieving quality, cost efficiency, integrity, and timeliness. Demonstrated ability to effectively direct.
• Proven ability to successfully lead and manage a team of IT technicians, allocating service tickets and ensuring efficient resolution of escalated requests and SLAs
• Led successful projects such as clinic acquisitions, software rollouts, and hardware buildouts, collaborating with management staff and project managers to facilitate all launches and day-to-day clinic operations
• Demonstrated strong customer service skills as a first responder to all issues, including small technical issues to organizational network outages, and effectively resolving any complex conflicts in a timely manner
• Skilled in facilitating and conducting effective training and orientation programs for new and existing teams on a range of topics
• Demonstrated strong management skills, including the ability to delegate tasks, prioritize workload, and effectively lead and motivate a team

• Highly skilled Systems and Applications Analyst with a strong background in managing complex technical projects and initiatives, ensuring effective and timely resolution. Demonstrated ability to provide exceptional.
• Demonstrated strong leadership skills as a Systems and Applications Analyst, coordinating and directing the deployment of computers to new clinics and providing high-level support to internal IT/management staff
• Received recognition as the Best Employee out of 800+ University of Texas employees, demonstrating a strong track record of excellence
• Chosen to serve as the primary point of contact for the President of the Medical School, highlighting exceptional customer service skills
• Developed innovative solutions to improve workflow and efficiency through the creation of new images using Symantec Ghost and MSI packages and batch files
• Skilled in identifying and resolving common problems to drive positive outcomes for the organization