Stephen M. Email & Phone Number

Houston, Tx, Us

As a Senior Implementation Consultant at Quick Base, I am responsible for driving strategic growth and revenue through leading the pre-sales phase of the implementation process. I leverage my expertise in project management, customer success management, and development skills to deliver customized solutions that exceed client expectations.• Provide leadership and direction to cross-functional client teams to ensure successful implementation of Quick Base products and services, acting as the primary point of contact and subject matter expert• Develop and execute customized implementation plans that align with the client's business goals, utilizing my deep understanding of Quick Base to drive revenue growth• Act as a thought leader, constantly seeking out new industry trends and best practices to improve internal processes and procedures for the pre-sales team• Lead the design and delivery of pilot builds and conversions, resulting in increased annual recurring revenue (ARR)• Maintain strong relationships with clients to ensure customer satisfaction and retention, leading to increased ARR through renewals and upsells.

Remote

As an Implementation Consultant at Quick Base, I lead the pre-sales phase of the implementation process, combining project management and customer success management responsibilities. I work closely with clients to develop customized implementation plans, leverage development skills to customize Quick Base application pilots and identify opportunities for upselling and cross-selling products and services. I actively contribute to the development of internal processes and procedures, meet or exceed performance goals, and maintain strong relationships with clients to drive customer satisfaction and retention.• Act as the primary point of contact for clients during the pre-sales phase of the Quick Base implementation process, combining project management and customer success management responsibilities• Collaborate with clients to gather and analyze their business requirements and develop a customized implementation plan• Lead the configuration and customization of Quick Base application demos to meet clients' specific needs, leveraging development skills as needed• Work closely with the sales team to identify opportunities for upselling and cross-selling Quick Base products and services• Stay up-to-date with the latest Quick Base features and best practices to provide the highest level of service to clients during the pre-sales phase• Actively contribute to the development of internal processes and procedures to improve the efficiency and effectiveness of the pre-sales team• Meet or exceed individual and team-wide performance goals and targets, including contributing to the growth of annual recurring revenue (ARR) through successful pilot builds and conversions during the pre-sales phase• Maintain strong relationships with clients to ensure customer satisfaction and retention, leading to increased ARR through renewals and upsells

Houston, Texas Area

Providing development and data analytic solutions for the EDI Department and the M.D. Anderson Institution.• Act as the primary point of contact for clients during the implementation and ongoing use of Quick Base solutions• Leverage full-stack development skills and expertise in data analytics to create customized solutions that meet clients' specific needs and goals• Utilize Quick Base expert builder certification to design and build efficient and effective workflows and applications• Provide hands-on support and training to clients to ensure they are able to effectively use Quick Base and achieve their desired outcomes• Collaborate with clients to gather and analyze their business requirements and develop a customized implementation plan• Monitor the usage and performance of Quick Base applications and provide ongoing support and guidance to ensure customer satisfaction and success• Resolve problems of moderately complex scope and provide solutions to help clients achieve their desired results• Stay up-to-date with the latest Quick Base features and best practices to provide the highest level of service to clients• Maintain strong relationships with clients to ensure customer retention and growth

Houston, Texas Area

Driving innovation and success across multiple departments. Provide high-level expertise in the fields of QuickBase Application Development, Sharepoint Development, Desktop Support, and Inventory Management. Trained end-users on new and current technologies. Develop solutions that positively impact not only my division but the institution as a whole. Exhibits superior conflict resolution and customer service expertise • Led and managed complex projects as a Support Analyst, successfully delivering IT solutions and services to meet the needs of clients• Managed the maintenance and refresh of over 1000 devices, including computers, printers, tablets, and phones, to ensure optimal performance and usability• Collaborated with clients and cross-functional teams to drive organizational success through interdepartmental projects• Provided mentorship and advanced expertise to colleagues to improve the efficiency and effectiveness of the IT department• Trained end-users on the use of devices and applications, empowering them to effectively use technology and reducing the need for support tickets• Maintained strong relationships with clients to ensure customer satisfaction and success

Alvin, Tx

Provided influential leadership, coaching, and mentorship to departmental teams and lead effective staff training programs; delegate work assignments and prioritized tasks. Manage over 3,000 computers, mobile devices, and laptops and provide timely resolutions to complex technical issues; support international requirements. Developed new training programs for end-users on proper hardware and software usage; maximize the technical knowledge of teams. Maintain assets and control internal budgets and resources.• Successfully led the entire Desktop Support Team as Team Lead• Implemented strategies to minimize organizational expenditures and streamline daily operations, including restructuring the remote imaging process to eliminate the IT department and deliver rapid service• Played a key role in the integration and implementation of the company's new antivirus policy and software, including packaging software for remote deployment in Altiris and creating remote imaging services• Authored a companywide policy for images and developed software licensing and procurement policies, providing executive-level support and directing all operations• Demonstrated strong management skills by minimizing labor costs and vendor expenses through effective system development, successful negotiations, and timely application management, resulting in reduced overtime costs and improved efficiency• Significantly reduced end-user downtime from one week to one hour through the implementation of the new remote imaging system, ensuring continual usability and successful execution of tasks• Skilled in project management, consistently achieving timely and successful execution of projects.

Highly skilled IT Coordinator with a strong track record in managing complex and highly-technical projects, achieving quality, cost efficiency, integrity, and timeliness. Demonstrated ability to effectively direct information technology operations for 30+ sites in the Gulf Coast region, optimizing efficiency and productivity throughout the organization. Skilled in managing, motivating, mentoring, and evaluating employees, as well as facilitating training programs. Proven success in delivering excellent customer service and driving customer success through effective project management and conflict resolution.• Proven ability to successfully lead and manage a team of IT technicians, allocating service tickets and ensuring efficient resolution of escalated requests and SLAs• Led successful projects such as clinic acquisitions, software rollouts, and hardware buildouts, collaborating with management staff and project managers to facilitate all launches and day-to-day clinic operations• Demonstrated strong customer service skills as a first responder to all issues, including small technical issues to organizational network outages, and effectively resolving any complex conflicts in a timely manner• Skilled in facilitating and conducting effective training and orientation programs for new and existing teams on a range of topics• Demonstrated strong management skills, including the ability to delegate tasks, prioritize workload, and effectively lead and motivate a team• Served as a key member of the Information Technology Purchasing department, identifying departmental needs, making effective recommendations for procurement, and negotiating contracts• Coordinated the human resources and leadership activities of the department, processing time off requests, delegating and prioritizing assignments, and assisting in hiring staff

Highly skilled Systems and Applications Analyst with a strong background in managing complex technical projects and initiatives, ensuring effective and timely resolution. Demonstrated ability to provide exceptional support for all Windows-based applications, peripherals, printers, and network issues to a large user base. Adept at managing the Active Directory Users and Computers for the organization and troubleshooting and resolving application and hardware related issues. Proven track record of delivering excellent customer service and driving customer success through effective conflict resolution.• Demonstrated strong leadership skills as a Systems and Applications Analyst, coordinating and directing the deployment of computers to new clinics and providing high-level support to internal IT/management staff• Received recognition as the Best Employee out of 800+ University of Texas employees, demonstrating a strong track record of excellence• Chosen to serve as the primary point of contact for the President of the Medical School, highlighting exceptional customer service skills• Developed innovative solutions to improve workflow and efficiency through the creation of new images using Symantec Ghost and MSI packages and batch files• Skilled in identifying and resolving common problems to drive positive outcomes for the organization