Operations Supervisor
CurrentThe Operations Supervisor supervises a high-performing team responsible for safely, efficiently, and effectively handling products as they move through the facility. The Supervisor must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators while mentoring and building a safety culture among Team Members to achieve a safe working environment.Responsibilities:• Ensure all Team Members comprehend and execute safe practices• Monitor Team Member performance; ensure Team Members are executing assigned tasks accurately and as scheduled• Monitor staffing needs for shift and adjust work to be accomplished on the shift according to available resources and skill sets• Mentor and build relationships with Team Members; record planned encounters; complete annual review• Conduct shift briefing, including safety topics, upcoming events and demand for the day• Expedite receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or Special Order Sales (S.O.S.))• Communicate effectively with Team Members regarding business objectives or current issues• Set Team Members up for success; achieve or exceed key performance indicators, safety, performance and budget targets; record daily performance metrics• Complete all incident reports of product damaged in-house; complete accident reports for Team Member injuries• Record off standard hours for Team Members• Promote safety in the work environment; complete safety observationsAdditional Duties and Responsibilities:• Discuss and resolve issues with Team Members or issues between Team Members• Prepare Team Members for upward promotion if interested• Prepare shift turn over documentation• Direct resolution to equipment issues (for example, replace failed equipment or contact Maintenance)• Identify and assist in implementing process improvements• Respond to incidents or injuries with first aid (as trained)
