John Brooks Email & Phone Number

I have 9 plus years of experience with 24/7, The Oxygen Concentrator Store and Enquire/Aline on Emails, chat and phones. I was the team lead for 24/7 for Dollar Shave Club. This included doing daily work sheets for the client and working with the agents to keep attrition low and motivation high. Helping agents with fraud calls and working hard tickets or calls with them to ensure that the Member has the best experience with our Line of Business. I also QA’d tickets for agents and the client for quality purposes and so that we could coach on those tickets.I was the customer liaison for Dollar Shave Club, The Oxygen concentrator Store and Aline. That includes working with the customer to assess issues with emails, calls and chat. The responsibility also includes letting team members and supervisors know of activities and issues found or to be announced. With 24/7, I have assisted in the training of waves 4, 5, 6, 7, 8, 9, 10 and 11 and helped them grow and learn policies and procedures set forth by the client.With The Oxygen Concentrator Store, myself and Mandy recouped over $500,000 in lost or missing invoices and Concentrators. On top of agent calls, both inbound and outbound.At Enquire/Aline I have been a team member on multiple special tasks and teams. Also covering 2 other teams as a back up agent.I have assisted my leads with helping new team members in email and phones. I have an excellent work record and have had no missed days without excuse. My scores are always excellent and have won many challenges and awards to show for it. I am now an agent for Aline. I am currently on team 5 and I have been cross trained for teams 2 and 4, where I currently work. I have over 29 years of leadership and life experiences that would ensure that I could be able to make any company a great work place. I am a two time veteran of the Air Force and Army and have served in Desert Shield and Iraqi Freedom campaigns.

Listed skills include Troubleshooting, Project Management, Customer Service, Microsoft Excel, and 13 others.

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  Converse County High School

  General Studies