John Brown Email & Phone Number

Birmingham, Alabama, United States

VIVA HEALTH is now the preferred healthcare provider for close to 300 Alabama companies and more than 100,000 members and growing.After 2 years of financial increases for our Medicaid contracts, I was promoted to achieve the same results for our Medicare line of business operations.I lead a team of 200+ mostly clinical resources whose focus is on population health management. Identify and execute strategies and KPI dashboards that monitor success against corporate goals. I utilize process improvement methodology to develop and implement processes that ensure consistency and improved quality.We’ve eliminated non-critical tasks among the production team, improved line of sight into operational objectives, increased member outreach, and ensured compliance across all CMS regulations.I also facilitate quarterly lunch and learns around the use of Microsoft Excel and the development of dashboards and KPIs.

Birmingham, Alabama, United States

I joined VIVA after being recruited by the COO to ensure Medicaid contractual requirement compliance by establishing processes and dashboards, developing budgetary strategies, and focusing on employee retention and development of staff of 110+.We consistently increased revenue, retained top talent, standardized KPI reporting and case management processes, and achieve contractual compliance.

Birmingham, Alabama Area

SS&C is a leading global provider of mission-critical, cloud-based software and solutions for the financial and healthcare industries.I relocated to our corporate office to oversee all BPO clients with a greater span of operational control and I led a staff of 400+ across mailroom, data capture, enrollment, claims, adjustments, configuration, fulfillment, customer support, process improvement, quality, training, consulting and technical support functions. I led process improvement initiatives, ensured contractual compliance across 20 outsourcing clients, prepared budgets, managed vendors, and oversaw client relations.We reduced costs using automation strategies, KPI dashboards, and Six Sigma methodologies across multiple initiatives while meeting 100% of service standards for 2 consecutive years.

Harrisburg, Pennsylvania, United States

I was promoted to lead the operations at the Harrisburg office to which I was relocated and to take over my current and the new facilities client base. This resulted in me having operational ownership of two of the largest BPO clients with over 500k members.I continued the management of health plan operations, budgets, and staff of 200+ for 2 of the largest BPO clients with oversight of claims, configuration, and Medicare enrollment teams. I oversaw client relationships at the executive level and designed capacity models to support staffing needs, RFP pricing, and financial objectives.

Cohoes, Ny

When my Vice President moved to the corporate office, I was promoted from Business Support Manager, since I had already handled the budgeting, facility, HR and procurement end of the operation.I directed health plan operations and staff for 3 BPO clients with oversight of the mailroom, data capture, claims, configuration, consulting, and Medicare enrollment teams. I led a staff of 150+, managed budgets, facilities, payrolls, and onsite HR functions.We improved our quality to 98% and grew our Medicare Advantage line of business from 10,000 to over 150,000.

Cohoes, Ny

I was promoted out of Business Development and Financial Analysis to provide operational and financial support for outsourcing unit of 120+ associates.

Menands, Ny

I held multiple roles through promotions at SS&C in audit, accounting and financial analysis.

Schenectady, Ny

Provide billing, payment posting/reconciliation and accounting services for 20 hospital based providers.

Mba, Accounting

Bba, Accounting

Education record