John Burch Email & Phone Number

United States

Henrietta, New York

Working in the Digital Imaging department I help customers who are interested photography make the right camera choice that fits their budget and needs.

United States

Resolving customer issues regarding billing and technical issues.

Produced Menus, Business Cards and Brochures for small businesses and community organizations using InDesign, Illustrator and Photoshop Clients include MJ Daily Bread, 19th Ward Community Association, Mommy Barbaras' Family Day Care

United States

Providing technical support for phone activations and troubleshooting for data signal loss.Resolved billing issues by working with customers to change cell phone plans that would better fit their needs.

United States

• Provided technical support for customers to analyze and resolve software operations issues. Working closely with IT personnel, District Managers and Food Service Managers
• Installed POS software and ensured appropriate setup for hardware.
• Resolving a wide range of issues regarding software installation, POS scanner trouble shooting, password resets
• Responsible for recording accurate customer information in Salesforce and other related software. Manages unresolved or open problem tickets to successful completion.

Rochester, New York Area

Verify user accounts and reset passwords for students, staff and faculty using VPN, Internet Browsers and Active Directory.Provided basic troubleshooting for Universities regarding printers, class room projectors and other classroom equipment.Responsible for recording accurate customer information using Service Now and other related software. Manages.

United States

• Verify user accounts and reset passwords for students, staff and faculty using VPN, Internet Browsers and Active Directory.
• Provided basic troubleshooting for Universities regarding printers, class room projectors and other classroom equipment.
• Responsible for recording accurate customer information using Service Now and other related software. Manages unresolved or open problem tickets to successful completion.

Rochester, New York Area

Provided technical support for Point of Sale Software for school districts across the country. Working closely with IT personnel, District Managers and Food Service Managers Resolving a wide range of issues regarding software installation, POS scanner trouble shooting, password resets.Responsible for recording accurate customer information in Salesforce.

United States

Technical Support for customers who need assistance with but not limited to iPads, Smart Phone, Mac, PC and Smart TVs. Trouble shoots any issues regarding network connections, viruses and optimizations.

Rochester, New York Area

The first point of contact for Customers with service or technical issues with eCommerce websites. Able to identify problems and expeditiously solve every customer questions and concerns. Identify, analyze and resolve a wide range of technical, process, and operational issues regarding eCommerce websites.

Rochester, New York Area

Soldering components to circuit boards, Mechanical Assembly of radios for first responders.

19th Ward Community Association

Produce monthly newsletter for 19the Ward Community Association formatting articles, photos and ads Communicate with Association Office Manager regarding article content to making sure the publication meets its deadline19th Ward House Tour Booklet 2009; Produced local House Tour Booklet to promote houses in the 19th ward, and posters as a fundraiser for.

Rochester, New York Area

Assembled radios for military and domestic use through soldering components to boards and electronic assembly.

Rochester, New York Area

Worked as part of a team to assemble safes for domestic use.

Provided voice and data cable installation for small and large companies.

Bachelor'S Degree, Media Art And Animation

Associates, Graphic Design

Activities and Societies: BASA Bryant and Stratton Student Association