John Burch Email and Phone Number

For over 30 years I have worked in and around the automotive industry. As a technician, Service Advisor, Service Manager and Service Director I assisted in developing strong, successful service departments by setting standards and goals that helped the customer as well as the employees enjoy a more productive environment focused on customer service. Through proper training of Technicians and Advisors the stores I was associated with realized not only great success in customer service and sales but also received accommodations from their respective manufacturers. Most recently I have had the opportunity to share my experience and expertise on a broader scale working with and training service sales consultants and influencers throughout the United States and Canada to broaden their knowledge of the products they offer/recommend to their customers. Having an early interest in cars I have enjoyed what some would consider a hobby as a career. Racing, restoring and building cars has helped me understand just how each part works together. This same thought process has transferred into my professional life, using a similar philosophy to work to understand how each component of a business works together in order to achieve success.