John Burnham Email & Phone Number

Greater Boston Area

Greater Boston Area

• Oversee and assist with the day to day operations of two Regus Business Centers in the Back Bay.• Generate leads for potential customers through classified ads online and working with commercial real estate brokers.• Work with and tour potential customers to demonstrate the benefits of a Regus work space versus other office space alternatives.• Coordinated team members to assist existing customers as well as to help with the sales process for new customers.• Planned networking events for center customers as well as local commercial brokers to build relationships.

Newton, Ma

• Performed verifications on incoming certificate requests to ensure they were in compliance with baseline requirements for SSL certificates.• Main point of contact for primary customer during their process of replacing over five thousand certificates threatened by the Heartbleed bug and coordinated the processing of all urgent or sophisticated orders.• Supervised and assisted with training the support team for primary customer and reviewed the team’s work for the replacement certificates.• Coordinated team members in multiple regions to process requests for international customers in different time zones and languages.• Tracked and reported on number and value of certificates issued as well as performed internal audits to ensure all SSL On Demand customers remained in compliance with industry baseline requirements.• Consistently exceeded performance goals and expectations, recognized for contributions to several major projects.

Quincy Ma

• Responded to incoming repair requests from government clients for telecommunications issues.• Worked with local exchange carriers to resolve repair requests.• Tracked ongoing issues and worked towards permanent solutions as needed.• Served as the primary point of contact for all requests for government clients at Granite.• Assisted other team members with repair issues and escalated requests as needed.• Employee of the week on three occasions, promoted to Senior Analyst in May 2012.

Lexington Ma

• Contacted potential clients about upcoming Gartner Symposium.• Presented value proposition on the Symposium as it fit the specific needs of the potential attendee.• Tracked contact results daily.• Served as primary contact for potential clients during registration process.• Provided potential clients with necessary registration info and tools.

History

Education record