After 42 years of work, its time to sit back and enjoy an early retirement, start working on road trips and hiking tours.

Develop the business network through analysis of the market, with sufficient capacity to provide our customers a convenient and professional dealership experienceIdentification of expansion areas, new sites and existing developments for our group companiesConsult with business on facilities appearance in relation to exterior and interior Corporate Identity and design concepts for Automotive Principals and the Al Futtaim group.Design and develop enhanced and integrated customer… Show more Develop the business network through analysis of the market, with sufficient capacity to provide our customers a convenient and professional dealership experienceIdentification of expansion areas, new sites and existing developments for our group companiesConsult with business on facilities appearance in relation to exterior and interior Corporate Identity and design concepts for Automotive Principals and the Al Futtaim group.Design and develop enhanced and integrated customer journey for showrooms and aftersales.Co-ordinate with business in financial planning, business plans and capex projects relating to new or refurbishment of developmentsProject management for new and refurbishment projects, from identification of suitable plots, design of facility, costing and quote control, awarding of contracts to project management of complete facility development. Show less

12 Service Centers –- 13 Parts Centers Direct Reporting: Department Managers 25Indirect Reporting Total After sales Staff 1,348Revenue increase Service 256m > 353m Aed Parts 247m > 321m AedFull P&L responsibility of the Retail Aftersales divisionsDeveloped Standard Operating Procedures for all Aftersales departments incorporating Group policyImplemented KPI reporting program for… Show more 12 Service Centers –- 13 Parts Centers Direct Reporting: Department Managers 25Indirect Reporting Total After sales Staff 1,348Revenue increase Service 256m > 353m Aed Parts 247m > 321m AedFull P&L responsibility of the Retail Aftersales divisionsDeveloped Standard Operating Procedures for all Aftersales departments incorporating Group policyImplemented KPI reporting program for daily analysis of Aftersales financials and business activityIntroduced P&L turnover, margin and expenses training for managers to assist in departmental management of expenses increasing net profitManaged the business separation from Distributor to Retail standalone facilitiesIntroduced Customer CSI programs for customer satisfaction and continued retentionIncreased training levels and courses for all Aftersales Associates Show less

7 Service Centers – 2 Body shop Centers - 18 Parts Centers - 1 Pdi Center – 3 Brand Franchises (Nissan and Infiniti)Direct Reporting: National Department Managers 2Indirect Reporting Branch In Charge Managers 18 Total After sales Staff 534Revenue: Service/ Body shop 48m Qar Parts Turnover 140m QarDeveloped new operating procedures within New Vehicle PDI, Logistics… Show more 7 Service Centers – 2 Body shop Centers - 18 Parts Centers - 1 Pdi Center – 3 Brand Franchises (Nissan and Infiniti)Direct Reporting: National Department Managers 2Indirect Reporting Branch In Charge Managers 18 Total After sales Staff 534Revenue: Service/ Body shop 48m Qar Parts Turnover 140m QarDeveloped new operating procedures within New Vehicle PDI, Logistics, Service, Bodyshop and Part divisionsIntroduced new customer care process to increase CSI scores and customer service levelsFull P&L responsibility for the Service, Bodyshop, Parts and Logistics divisionsConducted market surveys on price competitiveness in the local market; to develop the business, Developed price attractive options for retention of Retail, Fleet and Insurance customers.Initiated projects for the construction of 3 new 3S aftersales facilities Developed new rapid service concept for all makes servicing Show less

11 Service Centers - 4 Body shop Centers - 16 Parts Centers - 3 Pdi Centers – 4 Brand FranchisesDirect Reporting: Group Managers 4 Indirect Reporting Line Managers 30 Total After sales Staff - 874Revenue Increase: Service/ Body shop Turnover from 75m to 93.1m aed- Parts Turnover from 312m to 360m aedDeveloped and installed business and operational procedures within New Vehicle PDI… Show more 11 Service Centers - 4 Body shop Centers - 16 Parts Centers - 3 Pdi Centers – 4 Brand FranchisesDirect Reporting: Group Managers 4 Indirect Reporting Line Managers 30 Total After sales Staff - 874Revenue Increase: Service/ Body shop Turnover from 75m to 93.1m aed- Parts Turnover from 312m to 360m aedDeveloped and installed business and operational procedures within New Vehicle PDI, Logistics, Service, Bodyshop and Part divisions of the businessIntroduced working practices and procedures to enhance customer satisfaction and branch profitabilityRestructured logistics operations with streamlined process delivering in excess of 250 vehicles per dayResponsible for targeting, budgeting and profitability of the Service, Bodyshop, Parts and logistics divisionsIntroduced structured training to ensure that the group utilizes the new Kerridge rev 8 DMS system providing accurate management and sales performance dataDeveloped internal training plans for all service and parts personnel,Project managing the co-ordination for the construction of a 860 bay Aftersales Centre including:Workshop design and layout, providing state of the art customer service levels whilst maintaining operational efficienciesPDI production flow process to increase daily volume increase Show less

57 Service Centers - 4 Body shop Centers - 58 Parts Centers - 17 Brand FranchisesDirect Reporting: Group Managers 1 Indirect Reporting Line Managers 98 Total After sales Staff 742Revenue: Service/ Body shop Turnover £40m Net £11.7m Parts Turnover £ 48m Net £10.2MResponsible for targeting, budgeting and profitability of the Group Parts and Service… Show more 57 Service Centers - 4 Body shop Centers - 58 Parts Centers - 17 Brand FranchisesDirect Reporting: Group Managers 1 Indirect Reporting Line Managers 98 Total After sales Staff 742Revenue: Service/ Body shop Turnover £40m Net £11.7m Parts Turnover £ 48m Net £10.2MResponsible for targeting, budgeting and profitability of the Group Parts and Service divisionsIntroduced 3 year old vehicle retention programme along with Electronic Visual Health Check programmeImplemented staff incentive schemes for service advisors and techniciansIntroduced Courtesy Car Management Program offsetting the cost of vehicle against indemnity fee per customerLaunched Fix it Right program across group with RAC independent weekly auditsIntroduced group wide policies and procedures to enhance working practices, customer satisfaction and branch profitabilityLiaised with manufacturers on Aftersales programmes and development Show less