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John Burroughs personal email
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Global Operations and Services Leader who's passion is to listen to customers, stay under budget and exceed service levels.
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Director Of Service, AmericasBarco Nov 2018 - PresentGreater Atlanta AreaResponsible for delivering best in class services and continually improve the efficiency and effectiveness of our management system and processes. -
North American Channel Service DeliveryHp Nov 2017 - Nov 2018Raleigh-Durham, North Carolina AreaResponsible for strategy, channel partner support and loyalty. -
Director, Enterprise ServiceSamsung Electronics America Sep 2014 - Nov 2017Ridgefield Park, NjResponsibilities included: -Developed strategy-Assessed service requirements and launched plans for new products-Led Regional Service Managers, Support Specialist, Training Managers and Tactical Team-Managed authorized dealers, service centers and service partners to drive optimal performance-Supported Sales and Marketing-Interfaced with HQ and Division leaders to align global service direction -
Director, Ww Field ServicesLenovo May 2010 - Sep 2014Morrisville, NcDirector of Global Services providing differentiated customer experience, problem resolution within service level agreements and promoting value added services. -
Sr. Manager, Latin American OperationsDell 2009 - 2010Austin, Texas AreaManaged Latin America Client, Enterprise and Installation operation teams. Responsible for 6 service vendors with 1,500 onsite technicians, 600,000 customer events and a $45M spend annually. -
Sr. Manager, North American Enterprise Field OperationsDell 2004 - 2009Austin, Texas AreaManaged US and Canada Enterprise operations team responsible for 1,000 server and storage technicians, 200,000 dispatches, deployments, and standard installs per year with a $70M spend.
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Manager, Enterprise Service Force OperationsDell 2002 - 2004Austin, Texas AreaManaged team responsible for driving onsite same day performance. Improved response time by 54% and improved customer experience by 22.5%
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Manager, High Availability Call Management CenterDell 2000 - 2002Austin, Texas AreaManaged team providing 7x24 real time monitoring of service delivery. Managed startup of the High Availability Call Management Center, which combined technical support, logistics and field partners into one focused enterprise infrastructure. Responsible for a 26% increase in service levels and a 50% decrease in customer escalations. This operation is now Dell’s Global Command Center.
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Manager, Service AllianceDell 1997 - 2000Austin, Texas AreaManaged Dell Service Partners. Drove 67% improvement in response times. Defined and implemented Dell’s corporate On Time First Time Fix (OTFTF) metrics. Managed team responsible for collecting, analyzing and reporting to Dell executives.
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National Field Logistics Mgr, Technical Support Mgr, Customer Service Mgr, Region Staff AssistantIbm 1988 - 1997Atlanta, GaManaged Service Delivery, Parts Attainment, Customer Sat and Training. Acted as HR interface. Responsible for interviewing and placement of engineers.
John Burroughs Skills
John Burroughs Education Details
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Business Administration And Management
Frequently Asked Questions about John Burroughs
What company does John Burroughs work for?
John Burroughs works for Barco
What is John Burroughs's role at the current company?
John Burroughs's current role is Director of Service, Americas at Barco.
What is John Burroughs's email address?
John Burroughs's email address is jb****@****ovo.com
What is John Burroughs's direct phone number?
John Burroughs's direct phone number is (800) 726*****
What schools did John Burroughs attend?
John Burroughs attended Harding University.
What are some of John Burroughs's interests?
John Burroughs has interest in Kayaking, Fishing, Basketball.
What skills is John Burroughs known for?
John Burroughs has skills like Service Delivery, Management, Cross Functional Team Leadership, Program Management, Enterprise Software, Managed Services, Business Process Improvement, Vendor Management, Partner Management, Field Service, Technical Support, Partner Development.
Who are John Burroughs's colleagues?
John Burroughs's colleagues are Jakob Costeur, Shalini Rajput, Claudia Libeer, Davide Olioni, Sundeep Kumar Tyagi, John Hogg, Cts, Shana Grover.
Not the John Burroughs you were looking for?
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1warrenamerican.com -
John Burroughs
Denver Metropolitan Area5gmail.com, mercyprofessionalservices.com, gsb.columbia.edu, bp.com, mcpsmd.org2 (301) 3XXXXXXX
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John Burroughs
Jd Candidate At The University Of Chicago Law School, Summer Intern At The University Of Chicago Law School Kirkland & Ellis Corporate Lab ClinicChicago, Il -
John Burroughs
Mount Vernon, Il2rogersark.org, gmail.com1 +147993XXXXX
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