John Button work email
- Valid
John Button personal email
- Valid
John Button phone numbers
During my interesting career I have been recognized for my outstanding ability to meet and exceed any challenge put before me. Recruited to highly visible and responsible positions, I have had diverse opportunities to contribute to corporate sales growth and customer experience success from developing dominate sales and operational side implementations, responsible for multilocational management of up to 500 individuals. Special designations in designing, configuring and implementing complete contact, sales, customer service and collection centers.Specializations: Startups, Turnarounds, Contact Centers, Sales, Personnel Development, Return to Profitability, Return Investment, Organizational Development and Optimization
Omni Channel Strategic Consultants
-
Managing DirectorOmni Channel Strategic Consultants Jan 2014 - PresentWorldwide
-
Program Director - Contracted PositionExostar Mar 2013 - Aug 2013Herndon, VaProvided expertise and guidance on a specialized project designed to convert a new 24/7/365 service relating to government servicesStreamlined communications and internal performance controlActed as the single point of contact for the transformation and client interactionRestored performance levels to achieve client expectations which were contractually specified SLAs and KPIs -
Program Director - Contract PositionTechnisource May 2012 - Oct 2012Largo, MdProgram Director – University of Maryland University College - contracted position Provided oversight and leadership for a project aimed at improving 24/7/365 service center operations Fulfilled contractual obligations to streamline and update internal control, policies, and procedures Monitored and tracked performance to achieve levels at or below specified SLAs and KPIs Responsible for process re-engineering and managed a team of 146 productive employees Oversaw the areas of IT, Financial Aid, Student Accounts, and Office of Enrollment Management -
Call Center DirectorIntella2 Jun 2008 - May 2012Greater San Diego AreaDesigned the complete restructure of the national inbound call center.Call completion rates were increased by 27% Developed and launched a completely new training program. Instituted a quality of call management system. Effectively serviced a national customer base through consistent execution of the operational and personnel management functions. Achieved 50% lower talk times through new scripting. -
Branch ManagerCountrywide Bank Feb 2004 - Mar 2008Opened a start-up branch from ground up build out. I lead the team that was responsible for site location, space design and oversight of the construction timeline. The start-up included molding a group of loan officers into a profit center with full profit and loss responsibility. The start-up resulted in back to back annual profits of over $3.4mm.Maintained the lowest annual employee turnover in the 317 branch network.Nationally led the company in lowest branch office expense and return on investment.Managed performance based objectives and requirements to exceed profitability goals. -
Director Of Call CentersUpland Mortgage Oct 1996 - Dec 2003Constructed an inbound/outbound call center for a financial services/mortgage company.Engineered the design of the national call center.Demographically formulated marketing programs to exceed company goals and objectives.Developed and implemented training courses for all new recruits.Nationally managed all operations related to lead generation.
-
Director Of OperationsFm Services Corporation Jan 1994 - Aug 1996Responsible for the operational and technical management of a 120 station predictive dialer. Main objective was to restore profitability to the service bureau for the 3rd largest collection company in the United States. The facility had 325 employees, of which 15 were direct reports.Successfully led the service bureau from loss to profitability.Administered the annual budget for all departments.Tripled division capacity in terms of revenue hours generated.Directed over 300 employees in 18 different employment classifications.
-
Vice President Of Call CentersBarton And Colt Jan 1990 - Jan 1994Provided the leadership of multiple national call centers employing over 500 individuals. The centers generated over 37 million call completions and 4 million transactions on an annual basis. Designed the complete CTI architecture and framework.Instituted the most technologically advanced outbound calling system created at the time.Developed and wrote multiple sales training and employee courses.
John Button Skills
John Button Education Details
-
H.W. SchroederAdvanced College Coursework -
Accounting And Finance
Frequently Asked Questions about John Button
What company does John Button work for?
John Button works for Omni Channel Strategic Consultants
What is John Button's role at the current company?
John Button's current role is OmniChannel Global Contact Center Expert.
What is John Button's email address?
John Button's email address is jo****@****hoo.com
What is John Button's direct phone number?
John Button's direct phone number is +170334*****
What schools did John Button attend?
John Button attended H.w. Schroeder, University Of Nevada-Las Vegas.
What are some of John Button's interests?
John Button has interest in Track And Field, Human Interaction, Outdoor Activities, Photography, Football And Auto Racing, Travel, Emergent Technology.
What skills is John Button known for?
John Button has skills like Management, Leadership, Strategy, Team Building, Start Ups, Call Centers, Training, Sales, Team Leadership, Marketing, Crm, Coaching.
Not the John Button you were looking for?
-
John Button
Dmd/Moph Candidate At The University Of Pennsylvania School Of Dental MedicinePhiladelphia, Pa -
2kellogg.com, kelloggs.com -
John Button
Co-Founder And Executive Chairman Of The Board, Collectivecare Dental, LlcMoorestown, Nj3aol.com, comcast.net, comcast.net7 +185623XXXXX
-
John Button
San Francisco, Ca3qatalyst.com, utoronto.ca, qatalyst.com3 +164796XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial