Technical Support Specialist
CurrentResponsible for providing technical support to dealers, customer, and salespeople with technical issues via phone and emailInstruct on machines diagnosis, inspections and repairs when needed (hydraulics, electrical, and mechanical systems)Communicate with product department about upgrades, changes, and solutions on equipment.CRM logging for in house, outside and warranty repairs.Work with corporate service department to stay up to date on service protocols, updates, as well as training on equipment repairs.