John C. Email & Phone Number

Southfield, Mi

Southfield, Mi

Southfield, Mi

Provide efficient, level one technical support to all Credit Acceptance team members over phone, over email, and in person. This is done along with providing support for current IT projects and developments as well as working directly with other support teams to solve more advanced issues.

Allen Park, Mi

 Responsible for active participation in daily Part Change Notice meetings to keep vehicle builds on track.  Determine optimal update plan and schedule updates according to part and vehicle availability.  Interact with engineering community to understand the update of prototype parts and the benefits of the updated parts.  Determine impact of part modifications, including other areas of the vehicle affected.  Review illustrations/engineering CAD documents to ensure all impacted parts have been identified.  Interact with program team lead, parts ordering specialist and garage coordination specialist to ensure that their needs are being communicated and met in a timely manner.

Plymouth, Mi

 Created and maintained Driver Qualification Files for over 125 Department of Transportation regulated drivers across four different locations. Planned, coordinated and trained region’s personnel on Performance Based Training (PBT). Coordinated and facilitated Site Expert Trainer certification sessions according to certification standards. Conducted pre/post training Return on Investment analysis.

Plano, Tx

 Managed end-user technician groups while deploying SAP solution across the US and Canada in over 300 locations over a one year timespan.  Trained end-users on order management activities within SAP and earned over a 95% satisfaction rating.  Responsible for change management of SAP implementation in distribution centers ranging in volume from 12,000 cases a week to over 90,000 cases a week.  Supported facilities in post go-live phase (hypercare) through on-site counsel and training refreshers.  Identified and escalated technical issues with associated severity score based on business need.  Collaborated across different functions of the business to answer questions and resolve any issues that arose.

Sterling Heights, Mi

 Liaison between sales and sales operations teams at a distribution center with over 70 delivery routes serving metropolitan Detroit area Utilized several systems to create, modify, track and release orders to the warehouse to be picked and loaded for next day deliveries.  Served as inventory point backfill. Reconciled prior week’s inventory, investigated any overages/shortages outside of 5 dollar or 15 case thresholds. As Site Expert Trainer I trained and certified new team members following all corporate best practices and guidelines. Continually recognized by sales and operations management for outstanding service. Onboarded new Team members. Managed inventory returns of sales representatives.

Sterling Heights, Mi

 Rolled out the Target and Walgreen advance shipment notification (ASN) process for Sterling Heights distribution center. Worked with a team that successfully organized and distributed product orders in a safe, accurate and efficient manner. Supported the Mid-America Region in back to back Doolin awards in 2005/2006.

Albany, Georgia Area

Human Resources Development

Associate'S Degree, General Studies