o Networks and builds relationships with customers and employees o Provides technical support via Incident Management in a production data center environment o Resolves or identifies issues that need escalated to vendorso Partners with employees to ensure seamless technical experience o Monitors and updates reports on the incident lifecycleo Follows appropriate course of action for company procedures and practiceso Establishes strong multi-tasking and time managemento Oversees daily customer service needso Ensures successful customer interactions and customer objectives were meto Prioritizes and executes tasks in high pressure environmento Retains knowledge of software defined networking and storage configuring o Establishes stability, integrity, and efficient operations of information systemso Leads and supports all assigned operating systemso Problem solves and analyzes issues to maximize benefits of IT systemso Provides transparent customer service and troubleshooting 24/7o Oversees repair and diagnosis of complex technology equipment for operation qualityo Supervised, mentored and trained team members o Provide storage, system, and SAN support for private cloud environmento Support Dell ECS and Dell PowerScale hardware.

Ensure the stability, integrity, and efficient operation of information systems that support core organizational functions and customers. This is achieved by monitoring, maintaining, supporting, and optimizing all operating systems assigned. Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems.Design, construct, test, and implement UNIX and Linux software solutions. Provide on-call support for systems running multiple OS and hardware platforms. Troubleshoot data transfer problems for all production systems. Support GRID computing environment. Mentor other team members.

Troubleshoot PC software and hardware problems. Utilize technical and problem-solving skills to identify infrastructure problems & fix accordingly. Use Remedy to log and track all problem tickets.Train associates, and customers on internal products and services.